With our upcoming updates to our plans and pricing, we’re here to help answer any questions you may have.
At Constant Contact, we strive to help you succeed by providing unparalleled customer support and industry-leading digital marketing tools. As our technology and resources continue to evolve to drive greater efficiency and success for our customers, our plans and pricing must evolve as well. We know that for any small business or nonprofit, every minute and every dollar counts. This is why our innovation is laser-focused on optimizing your results, saving you time, and ensuring your emails continue to reach your contacts' inboxes with our best-in-class delivery rate.
Over the last year, we’ve delivered even more powerful capabilities, including AI-generated campaigns, integrations with Canva, TikTok, and Xero, expanded email editing options, more reliable email reporting, and more! Stay in the know about what’s new in Constant Contact and learn more about our latest features and enhancements.
Email communications were sent to both the account and billing email addresses we have on file for you. If you need the email resent, please reach out to our Support team.
Your new price is outlined in the email notification we sent to your account and billing email addresses we have on file. If you would like the email resent, please reach out to our Support team.
Your updated rate will be reflected in your June 2026 invoice.
The updated pricing will apply to your account moving forward. However, feel free to give us a call, and we can explore plan options that best align with your needs.
The pricing change applies only to your email marketing plan. It does not apply to individual line items, such as SMS or Inbox Preview, or to services such as Marketing Advisor or Marketing Manager.
Our prepayment program remains the same. However, please be advised that your current prepay balance may deplete faster due to the pricing updates. When the balance runs out, the plan will renew automatically at the new pricing unless you cancel it. If you would like to add funds to your prepay balance before the end of your current plan term, please contact our Billing team.
Yes, your nonprofit discount will remain active on your account and will apply to your updated pricing.
Your discount remains the same. Active discounts and promos applied to your account will remain in effect until the expiration date and will apply to the updated price. For example, if you have a "30% off three months" promo applied to your account and you’ve used one month so far, you’ll continue to receive 30% off the updated price for the two remaining months.
Exchange rates will remain the same. For example, if your current invoice is 26GBP, it will become 26GBP plus any price change that applies to you.
We are not making any changes to how we bill. Your monthly bill is still based on a combination of your plan and the number of contacts in your account. If your number of contacts increases into a higher contact tier during the billing cycle, your next invoice will reflect a higher monthly price. You can check your current plan and pricing from the Billing tab within your account settings.
You can see the price of your contact tier by going to the Billing tab within your account settings and clicking View statements to view your last invoice.
On June 1, 2026, the revised pricing for all contact tiers will take effect.
Yes, you can still choose to upgrade, downgrade, or cancel your plan at any time. You can upgrade or downgrade your plan by going to the Plans and pricing page in your account, or give our Support team a call if you wish to make changes to your account.
If you choose to change your plan, please be aware that the features included may differ from those in your current plan.
You’ll keep all the features you currently have access to with your plan, including our:
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