Send an email to a new contact or a group of new contacts (formerly QuickSend)

Select a contact, or several contacts across multiple lists, who didn't receive your email the first time you sent it, and send it to them

Did you know? There are a couple of different ways to resend an email to new contacts and to those who didn't open your original email. Before using Send your email to new contacts, make sure it's the right solution for you!

You can resend any email from the last 12 months to your new contacts. From the Contacts page, select from 1 up to 5,000 people - even across different lists - and then choose the previously sent email you wish to share. 

• Send a previously sent email to new contacts
• Understand how sends to new contacts affect your reporting

Send a previously sent email to new contacts

Important: The "resend" feature is a simplified option with limitations. It's not the right solution if you need to: Send to more than 5,000 contacts Edit the email's content before sending Send an email that contains customized content (greeting tags, personalized subject lines, contact details, custom fields, or dynamic content blocks.  In these cases, you must create a new copy of the email.

To send an email that has previously been sent to specific contacts:

1. From the Contacts page, you can search for the contacts to whom you want to resend your email. If you need to send to multiple contacts, use the search criteria that helps you capture the most contacts at one time. For example, using an email address might make the most sense for an individual contact, but "City" or "Company" might return more relevant contacts in bulk.
   Note: If you can't capture all of the contacts in one search, perform the send and then repeat the process for each search criterion you need to cover.
2. Select the contact or contacts by checking the box next to their email address. You can select up to 5,000 contacts per search. If you select contacts on one page of search results and click to the next page, the contacts stay selected.
3. Click Actions > Send email.
   
   
   
   
4. Select the email you want to resend. Only emails sent during the last year are available options.
   Note: If you don't see the email you want to send, check for additional pages at the bottom right-hand corner of the overlay to view more email options. Use Ctrl+F (PC) or Command+F (Mac) to highlight a keyword in the internal email name. If it still isn't available, check its send date to ensure it was sent within the last year.
   Important: This feature isn't compatible with event-related emails, Survey page emails, or emails sent through a test send that weren't actually sent to your contacts.
5. Click the Continue button.
   
   
   
   
6. Click Send Now to confirm the action. It can take a few minutes for the email to send, depending on how many contacts you are sending to.
   
   
   
   

Understand how sends to new contacts affect your reporting

Emails resent to new contacts are temporarily placed in the "Scheduled" status. You can find them by clicking Channels > Email in the left-hand menu and then filtering your emails by the "Sending" option, and then once they are sent, by the "Sent" option. Once sent, the original email reporting is updated to include any new data (sends, opens, clicks, bounces, and unsubscribes) that result from sending to new contacts. There is no reporting available that separates out the resend data. Reporting for the original email is available on the Email Details page, and within your reporting.

Did you know? Automation can help you get the right content to the right contacts at the right time! If you find yourself constantly sending "evergreen" content to new subscribers, try using the Automation Path Builder to automatically send the email when a contact triggers it.

Questions?