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Moving Unsubscribe Links in Emails

Article: 000050205
Updated: July 24, 2024

As per the CAN-SPAM Act, every commercial and bulk email sent in the US must contain both your address and a link to unsubscribe.

By default, emails sent from the Lead Gen & CRM platform will contain the unsubscribe address and unsubscribe link in the footer section of the email. However, by using unsubscribe merge variables, the unsubscribe link can be set to appear anywhere in the email.

This article will detail how to insert and move the unsubscribe link around in emails.


Article Contents

 
Users:
Administrators 
Company Managers 
Marketing Managers 
Sales Managers  
Salespersons  
Jr. Salespersons  

Light Bulb IconTip: Are you looking for information about Constant Contact’s Email and Digital Marketing product? This article is for Constant Contact’s Lead Gen & CRM product. Head on over to the Email and Digital Marketing articles by clicking here. Not sure what the difference is? Read this article.

 

Adding the Unsubscribe Link and Address in the New Editor

Lead Gen & CRM offers unsubscribe links and addresses as merge variables, and these merge variables can be placed anywhere within the email.

To move the unsubscribe link and address, create or edit an email from the Email page in the left toolbar.
  1. Drag a text block into the email. 

    User-added image
     
  2. Click into the block or highlight the text. 
  3. Select Merge Variables. 

    User-added image
     
  4. Search for and select the Unsubscribe Link merge variable. 
  5. Click Next

    User-added image
     

    Important: Do NOT include a default variable with the Unsubscribe Link merge variable. 
     
  6. Click OK

    User-added image
     
  7. Optionally, insert permission reminder text.
Repeat the process to enter the Unsubscribe Address variable into the email. 
Important: Be sure to include a default variable with the Unsubscribe Address variable. 
 

Adding the Unsubscribe Link and Address in the Older Editor

If you're using the older editor, things look a little different. Lead Gen & CRM offers unsubscribe links and addresses as merge variables, and these merge variables can be placed anywhere within the email.

To move the unsubscribe link and address, create or edit an email from the Email page in the left toolbar.

    1. Double-click into the email and place the cursor where the unsubscribe link will be inserted.
    2. Click Merge in the formatting toolbar.
    3. Click Unsubscribe Fields.
    4. Insert both of the following fields:
         Unsubscribe Address
         Unsubscribe Link
       
      Note: Unsubscribe links are not included in Smart Mail, as they only apply to bulk and commercial messages.


      Enter Merge Variable

       

    5. Optionally, insert permission reminder text.
    6. Click Save.

      Save Merge Variable

       

    Note: You can see how the unsubscribe links look in the finalized email by sending the email to a test list that includes your email address.

Important: Both of the {$unsubscribeAddress} and {$unsubscribeLink} merge variables need to be added in order for the unsubscribe feature to work.

After adding the unsubscribe link and address, you can review them in the finalized email by sending the email to a test list that includes your email address.



Moving Unsubscribe Links

You can move unsubscribe links around in emails.

To move unsubscribe links in emails, create or edit an email from the Email page in the left toolbar. 

  1. Insert unsubscribe merge variables.

    Enter merge variables into the email

     

  2. Highlight and copy the merge variables.

    Highlight and copy variables

     

  3. Paste the merge variables within the desired content block.

    Move merge variables to other locations

     



Confirming the Unsubscribe Address

Before moving an unsubscribe link, you must first confirm your unsubscribe address. 

To confirm your unsubscribe address, do the following:

  1. Click Settings in the left toolbar.
  2. Under My Company, click Company Profile.
  3. Fill in every field in Company Information.

    Click Company Settings

     

  4. Click Save Settings.

    Save Settings

     



Customizing Unsubscribe Link Text

You can customize unsubscribe link text for a more personalized touch.

To customize unsubscribe link text, create or edit an email from the Email page in the left toolbar. 

  1. Insert unsubscribe merge variables.

    Enter the merge variables

     

  2. Highlight the unsubscribe merge variables and copy the text.

    Highlight and copy the merge variable

     

  3. Click the Link icon in the formatting toolbar.

    Click the link icon in the toolbar

     

  4. Paste the unsubscribe merge variables in the URL field in the modal window that appears.
  5. Enter the text you want to display in the Text to Display field.
     
    Important: Alterations to unsubscribe links that violate any anti-spam or informed consent law by attempting to obfuscate the unsubscribe option can result in immediate account termination.
  6. Click Save.
  7. Click Save again.

    Save the links

     

 


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