Change or update your payment method

Update your credit card information to keep your account in good standing and avoid credit card failures

You can change the credit card used to pay for your account at any time in your account settings. If your account was deactivated due to credit card failure, failed e-check payment, or invalid PayPal account, update your payment method to reactivate it. You have to be logged in as the Account Owner to do this.

Note: You can't add more than one credit card or delete a credit card from the account entirely; you can only update it to a different card. If you want to remove the credit card from the account entirely, please contact our Billing Department. A valid payment method on file is required at all times, so please have a new payment method ready if you're looking to have a credit card removed from your account.

• Update your credit card information
• Update an expired or invalid payment method

Update your credit card information

If you need to update the credit card information or use a different credit card for your payment method:

1. Click the three dots in the lower-left (or the profile icon if the menu is collapsed) or the profile name in the upper-right and select Settings from the drop-down.
   
    
2. Click the Billing tab.
   
   
    
3. Scroll down to the Payment method section and click Edit payment method.
   
    
    
4. In the credit card payment method section, click Edit.
   
    
    
5. Enter your credit card information in the fields.
6. Make sure your Billing address, email address, and phone number are correct. If necessary, click Edit to make changes.
   
    
    
7. Click Save.
   
    

Now that you've updated your payment method, you can print or email the invoice for your record-keeping.

Update an expired or invalid payment method

If you have a past due balance on your account because your payment method has expired or is no longer working:

1. Click the Go to Payment Settings button in the banner at the top of your account.
   
   
    
2. Click Edit in the credit card payment method section.
   
    
3. Enter your credit card information in the fields, or select a different payment method to use.
4. Make sure your Billing address, email address, and phone number are correct. If necessary, click Edit to make changes.
5. When you’re finished, click Submit.
   
    

Now that you've updated your payment method, you can print or email the invoice for your record-keeping.

Questions?