Partners: How to suspend a client account

Sometimes you have clients that have a seasonal business, or because of current priorities, are not able to use Constant Contact. They may consider canceling their account, but before they do, we want to make sure you are aware of our suspend option.

Not a Partner? This article pertains specifically to our Partner customers. Looking for details on how to suspend or unsuspend your individual account? See our article Pause or unpause your Constant Contact account.

Suspending an account will help you prevent cancellations, while preserving your clients’ accounts should they wish to re-activate. As a partner, you will still earn revenue share on the amount that these customers are paying. If you need to suspend or unsuspend an account, please call or email Partner Support.

*Rates can vary depending on the currency

• Features you can still use while suspended
  
• How to unsuspend your account

Important: If you want to suspend an account under Single Bill, you must remove the account from Single Bill and then add a credit card. When the account is ready to reactivate, it can be added back to Single Bill.

Features you can and cannot use while suspended

While the account is suspended, you can:

• Create emails.
• Store and access your contacts and lists.
• Upload a file of contacts.
• Keep your sign-up forms active, so you can continue to collect contacts.
• Send legacy automated Welcome Emails.
• View and manage reports.
• Keep the images and documents stored in the Library.
• Create Events and Event invitations.
• Create Surveys.

While the account is suspended, you cannot:

• Send test emails.
• Schedule and send live emails and Event invitations.
• Send any automation paths, including welcome paths, legacy automated birthday and anniversary emails, automated email series, or automatic resends to non-openers. These paths are paused for the duration of the suspension and resume when the account is unsuspended.
• Use Social Post features.
• Activate Events.
• Open registration on already-activated Events. Suspending closes registration temporarily.
• Activate Surveys.
• Continue to receive survey responses.

Upon suspending the account, any add-ons, such as SMS or recurring marketing services, automatically cancel. Your SMS registration is deactivated, and your SMS number is forfeited immediately.

How to unsuspend your account

When you're ready to use your account again, you can quickly and easily unsuspend it. All you have to do is log in and click the Unpause my account button in the banner at the top of the page. Once unsuspended, you can use your account immediately.

You pay a pro-rated fee to cover the time between the unsuspend date and your usual billing date, and then continue to pay based on the standard pricing plan you chose for your account. If your payment method on file fails, you'll be prompted to select your email plan and update your payment options.

Questions?