Partners: How to suspend a client account

Sometimes you have clients that have a seasonal business, or because of current priorities, are not able to use Constant Contact. They may consider canceling their account, but before they do, we want to make sure you are aware of our suspend option.

Not a Partner? This article pertains specifically to our Partner customers. Looking for details on how to suspend or unsuspend your individual account? See our article Pause or unpause your Constant Contact account.

Suspending an account will help you prevent cancellations, but preserve your clients’ accounts should they wish to re-activate. As a partner, you will still earn revenue share on the amount that these customers are paying. In the case that you need to suspend or unsuspend an account, please call or email Partner Support.

*Rates will vary depending upon currency

Which features you can still use while suspended
How to unsuspend your account

Which features you can still use while suspended

While the account is suspended, you can:

• Create emails.
• Store and access your contacts and lists.
• Upload a file of contacts.
• Keep your sign-up forms active, so you can continue to collect contacts.
• Send legacy automated Welcome Emails.
• View and manage reports.
• Keep the images and documents stored in the Library.
• Create Events and Event invitations.
• Create Surveys.

While the account is suspended, you cannot:

• Send test emails.
• Schedule and send live emails and Event invitations.
• Send any automation paths, including welcome paths, legacy automated birthday and anniversary emails, automated email series, or automatic resends to non-openers. They're paused for the duration of the suspension and resume when the account is unsuspended.
• Use Social Post features.
• Activate Events.
• Open registration on already-activated Events. Suspending closes registration temporarily.
• Activate Surveys.

Continue to receive survey responses. Accounts with an active survey aren't able to collect responses while in suspension. Any add-ons on the account, such as SMS or recurring marketing services, will automatically cancel upon suspending the account. Your SMS registration will be deactivated, and your SMS number will be forfeited immediately.

How to unsuspend your account

When you're ready to use your account again, you can quickly and easily unsuspend it. All you have to do is log in and click the Unpause my account button in the banner at the top of the page.

If the payment method you have on file fails, you'll be prompted to choose your email plan and update your payment options.

You can use your account immediately. You pay a pro-rated fee to cover the time between the unsuspend date and your usual billing date and then continue to pay based on the standard pricing plan you chose for your account.

Questions?