How to move an existing Constant Contact account under your Partnership/Teams account

Request that an existing Constant Contact account be moved under your Partnership/Teams account

In need of multiple accounts? Our multi-account solution is designed for organizations seeking unique accounts for their various locations, departments, or users. Take advantage of bulk pricing, product features for brand control, customized onboarding, and more!

You may have been working with a current Constant Contact customer before you became a Partner/Teams account—or maybe an existing customer hired you to do their marketing for them. Or, maybe one of your clients signed up to be a customer through the Constant Contact website, rather than your referral link. Whatever the case, they can be moved under your partnership/Teams account.

A formal, written request must be sent to our Team and Partner Support by either you or the customer. You must include the username of the account being moved, the first, last, and company name of the customer whose account is being moved, and your Partner/Teams account name (or your first name, last name, and email address). For existing accounts more than 60 days old, account move requests must come directly from an email address which is assigned a user role or verified on the account. Finally, there must be explicit acknowledgment from the customer consenting to their account being moved under your Partnership/Teams account.

• Account move requests may include current customers or trialers, expired trialers, and canceled customers.
• All accounts will be moved under the Partnership/Teams account as referred. It’s your responsibility to re-categorize as managed through your Accounts tab (if desired).
• Account move requests submitted through auto-generated emails or online forms will not be accepted.

Important: Due to the launch of our new plans, customers/clients who have an existing account created before 4/17/23 that are asked to move into your Partnership/Teams account will be asked if they wish to be moved to one of our new plans. This is due to your Partner/Teams account being in one of the new plans. The customer/client has the choice to upgrade into one of the new plans with the new features or stay in their current plan.

Questions?