Sending Smart Mail to Multiple Recipients

Smart Mail is a tool that lets you send one-off emails to your leads. You can send Smart Mail from Contacts in the Lead Gen & CRM platform and from Sales Opportunities.

Tip: Are you looking for information about Constant Contact’s Email and Digital Marketing product? This article is for Constant Contact’s Lead Gen & CRM product. Head on over to the Email and Digital Marketing articles by clicking here. Not sure what the difference is? Read this article.

Sending to Multiple Recipients

You can send Smart Mails to multiple recipients as either copies (CC) or blind copies (BCC). 

To send a Smart Mail email to multiple recipients, begin from the Contacts page in Lead Gen & CRM's left toolbar. 

1. Click the contact or the lead you want to email.
   
   

    

2. Click Smart Mail.
   
   

    

3. Select the email to send.
4. Click Personalize...
   
   

    

5. Click + More Recipients.
   
   
   

    

6. Optionally, click on the CC: field and select the leads to send to. 
7. Optionally, click on the BCC: field and select the leads to send to.
8. Click Schedule Email.
   
   

    

9. Choose between sending as soon as possible or at a specific date and time.
10. Click Send Email.
    
    

     

Refer to Mail Sync Overview for information on Smart Mail sending limits.

Frequently Asked Questions

Q: Can I see Smart Mails in the Life of the Lead?
A: Yes. In a contact's Life of the Lead, click View Smart Mail to see the exact email they received.

Q: Can I see if the Smart Mail was opened?
A: Yes. In the contact's Life of the Lead, you'll see the   Smart Mail icon when a Smart Mail was sent but not yet opened. You'll see the  Automated Email Opened icon when an email has been opened. Click View Smart Mail to see the email they received. 

Q: Are unsubscribe links required in a Smart Mail?
A: No. Unsubscribe links are currently only required for emails sent to a list or emails in an automation.

Q: If you CC or BCC someone on a Smart Mail, and they open the email, click a link, or reply to the Smart Mail, do those events show on their Life of the Lead?
A: If anyone from the group that was copied opens the email, then everyone in that group gets one open event—and only ever one open event. The click events will only be recorded if they land on a tracked page that recognizes the lead. In that case, any lead who was initially sent the email will get their click event.

Q: Can you establish tracking if you CC or BCC an untracked lead?
A: No. Tracking cannot be established when sending to multiple recipients via Smart Mail.

Q: Does a Smart Mail with multiple recipients count as multiple sends towards the SMTP sending limit?
A: No. Smart Mails with multiple recipients are single emails with multiple recipients, and they count as a single send.

Q: How far back does Mail Sync pull information?
A: Mail Sync performs a single historical sync that looks at the leads in Lead Gen & CRM before looking at your inbox. If you have an email from ten years ago still in your inbox, it should pull that email in. In the same manner, if you add a lead to the platform after the fact, the historical email content will not be pulled. The only way to trigger another historical search is to disconnect and then reconnect MailSync. Be aware that the Life of the Lead only displays the 300 most recent events, which means that, even if Mail Sync pulls in historical content, that content may not be shown on a lead's record. 

Questions?