Creating Social Listening Feeds

Monitor and track your social media activity directly within your Lead Gen & CRM account

By creating social listening feeds, you can monitor and track all kinds of social media activity without having to leaving Lead Gen & CRM. Follow social media activity that matters most to you — comments, tags posts, and more — all in one place. Learn how to create, manage, and interact with your listening feeds.

Article Contents

• Understanding Social Listening
• Creating Listening Feed Tabs
• Renaming Listening Feed Tabs
• Deleting Listening Feed Tabs
• Adding Facebook Feeds
• Adding Instagram Feeds
• Adding LinkedIn Feeds
• Interacting with Feeds
• Deleting Listening Feeds
• Accessing Listening Feed Options
• Regarding Lead Interaction

Understanding Social Listening

Social listening is where you can add listening feeds for all of your connected social media platforms. A listening feed is a list of content that you want to monitor. A social listening feed is a list of social media activity that you want to monitor. Listening feeds automatically update when there is new activity, so your feeds will always show the most recent information.

With social listening, you can:

• See what people are saying about your company
• Research the buzzwords or hashtags in your industry
• Stay up-to-date on activity going on in the social media world

For example, without social listening, you would have to log into individual social media platforms every time you want to see what folks are saying about #marketing.
 

Creating Listening Feed Tabs

You can customize the view of your listening feeds by creating tabs just as you do with your web browser. You can create tabs with up to ten feeds per tab, which lets you stay organized and quickly jump from one group of feeds to another.

To create listening feed tabs, do the following:

1. Click Social > Social Listening in the left toolbar.
   
   
    
2. Click + Add Tab.
   
   
    

Renaming Listening Feed Tabs

You can rename feed tabs as necessary.

To rename listening feed tabs, do the following:

1. Click the desired tab's name.
   
   
    
2. Enter a new name and then click outside of the tab.
   
   
    

The tab will automatically update and display its new name.

Deleting Listening Feed Tabs

You can delete listening feed tabs that are no longer needed.

To delete listening feed tabs, hover over the desired tab and click    Remove. 

Adding Facebook Feeds

If you have not already connected your Facebook accounts, refer to Connecting Facebook Accounts to Lead Gen & CRM.

To add Facebook feeds, do the following:

1. Click + Add New Feed.
   
   
    
2. Click    Facebook.
3. Click Next.
   
   
    
4. Select a Facebook profile.
5. Select a feed type. See below for further details regarding the feed types.
6. Click Finish. 
   
   
    

Important: Due to recent policy changes at Facebook, you can no longer publish posts to personal Facebook pages via Lead Gen & CRM or connect group pages. You can, however, still continue to post to public pages that you manage.

The different feed types for Facebook are as follows:

Adding Instagram Feeds

You can set your social listening page to display a number of different Instagram feeds.

To add Instagram feeds to your social listening page, do the following:

1. Click Add New Feed.
   
   
    
2. Click   Instagram.
3. Click Next.
   
   
    
4. Select an Instagram profile.
5. Select a feed type. See below for further details regarding the feed types.
6. Click Finish. 
   
   
    

The different feed types for Instagram are as follows:

Adding LinkedIn Feeds

If you have not already connected your LinkedIn accounts, refer to Connecting LinkedIn Accounts to Lead Gen & CRM.

To add LinkedIn feeds, do the following:

1. Click Add New Feed.
   
   
    
2. Click    LinkedIn.
3. Click Next.
   
   
    
4. Select a LinkedIn profile.
5. Select a feed type. See below for further details regarding the feed types.
6. Click Finish. 
   
   
    

The feed type available for LinkedIn is as follows:
 

Interacting with Feeds

You can interact with social media posts directly within the listening feed. Each platform has different interactions available:

Facebook

Icon	Interaction		Description
	Comment		A button that allows you to comment on a post.
	Like		A button that allows you to like a post.
	Share		A button that allows you to share a post. When sharing, you can enter your own comment on the post. The post will be shared on the account connected for that particular feed.

Instagram

LinkedIn

Deleting Listening Feeds

You can delete individual listening feeds that no longer fit into your social media plans.

To delete listening feeds, do the following:

1. Hover over the desired feed and click    Feed Options > Remove.
   
   
    
2. Click Delete. 
   
   
    

Accessing Listening Feed Options

To access listening feed options, do the following:

Click    Options in the tab bar.



Select one of the following options and repeat as necessary:
 

Regarding Lead Interaction

If the post is from a lead, you will see the lead score in the post. Click it to go directly to their lead profile.

If the post is from a contact (a lead with the lead status equal to contact), Known Lead icons show on feed posts, as Lead Gen & CRM does not record Lead Score for leads with a contact status.

Questions?