Changing From and Reply Addresses

Every email you send is different. Sometimes, you will want those emails to come from a person. Other times, you will want them to come from your company—or even a specific team.

You may also want the reply email address to differ based on the email content. The Lead Gen & CRM platform gives you the flexibility to make these changes for individual emails.

This article will detail how to change these addresses.

Article Contents

• Changing Addresses in the New Email Editor
• Changing Addresses in the Classic Editor
• Address Information

Users:

Tip: Are you looking for information about Constant Contact’s Email and Digital Marketing product? This article is for Constant Contact’s Lead Gen & CRM product. Head on over to the Email and Digital Marketing articles by clicking here. Not sure what the difference is? Read this article.

Changing Addresses in the New Email Editor

You can change email send settings as necessary. To add attachments to an email, create or edit an email from the Email section in the left toolbar. 

The new email editor can be accessed by selecting the Email Templates tab and choosing from one of the templates in the folder. Read this article to learn more about the latest email editor and its available features. 

To change the addresses in your email template:

1. Click the  Settings icon at the top of the email editor to open Send Settings. 
   
   
   
   
2. In Send Settings, change the From Name. 
3. Change the From Email. 
4. Change the Reply-To Email.
5. Click Save.
   
   

Changing Addresses in the Classic Email Editor 

You can change email send settings as necessary. To add attachments to an email, create or edit an email from the Email section in the left toolbar. 

The classic email editor can be accessed by selecting from one of your older email templates or sends, in the Emails tab and making a clone of that template or send. Only new editor email templates are available from the Email Templates tab. 

To change the addresses in your email template:

1. Click    Send Settings in the left panel.
2. Change the From Name. 
3. Change the From Email. 
4. Change the Reply-To Email.
5. Click Save.
   
   

    

Address Information

When changing email address parameters, consider the following:

• The From Email field is a required field.
   
• If you leave the Reply-To Email field empty, it defaults to what is in the From Email field.
  
  
• Using send from lead owner when available will only change the From Email. The default Reply-To Email will still populate for any reply. The Reply-To Email should be left empty if you want replies to go to the lead owner.
  
  
• Make sure the from email uses a verified domain, or you will receive a verification request upon saving.
   
• Emails can be sent from the lead owner when sent from the automation engine.

Note: Changing your email address(es) in the Lead Gen & CRM platform will not affect from and reply addresses in the Marketing Automation platform.

Questions?