Forgotten username or password

Reset your account password or receive a username reminder email

If you've forgotten your username or password, follow the steps below to have it emailed to you or to reset it.

Before you begin:

• Email access required: You'll need access to the inbox associated with the account's contact email address. If you can't access your email account, please contact Support, and they can help you regain access to your Constant Contact account.
• Login lockout: After five failed login attempts, you'll be temporarily locked out of your account for five minutes. You can either wait five minutes and try logging in again or reset your password. If you continue to experience login issues, please contact Support for assistance.

• Recover your username
• Reset your password

Recover your username

If you don’t remember your username, follow these steps to retrieve it: 

1. On the Constant Contact login page, click the "Forgot username?" link.
   
   
    
2. Enter the user email address associated with your Constant Contact account in the field.
3. Click the Send Reminder Email button.
   
   
    
4. Check your email inbox. Constant Contact will immediately send a Username Recovery email to the email address, listing all the usernames associated with it.
   Note: If you do not receive the email, try these suggestions. If you still haven't received it, please contact Support.
   
   

Reset your password

If you know your username but forgot your password, follow these steps to reset it:

1. On the Constant Contact login page, click the "Forgot password?" link.
   
   
    
2. Enter your username or account email address in the field.
3. Click the Send change password email button.
   
   
    
4. Check your email inbox. Constant Contact will immediately send a Password Reset email to the user's email address. Click the Change Password button in the email.
   Note: This link can only be used once and will only work for 1 hour after it is sent. If you do not receive the email, try these suggestions. If you still haven't received it, please contact Support.
   
   
    
5. Enter a new password into the New password field. Keep our password guidelines in mind and use the Password Strength meter to help you create a strong password.
   Tip: Click the eye icon to reveal what you're typing
6. Re-enter your new password in the Confirm new password field.
7. Click the Change password button.
   
   

Your account password will now be changed to the new password.

Questions?