I did not receive the Password Reset or Username Recovery email

The most common reasons that prevent you from receiving the “Password Reset” or “Username Recovery” email, and how to fix them

You should receive a “Password Reset” or “Username Recovery” email within 20 minutes after the request. If you're not seeing it in your inbox, check out these suggestions:

• Check the inbox for your account user email address - The “Password Reset” or “Username Recovery” email is sent to the user email address for your account. Please ensure that you are checking the correct inbox.
• Refresh your web browser - Occasionally, you may need to manually refresh your browser to check for new emails in your inbox.
• Check your Spam or Junk folder - Your ISP or corporate domain may be configured to deliver commercial mail to your Spam or Junk folder by default.
• If available, use the search feature in your email client to search for the subject line - Subject lines: “Password Reset” or “Username Recovery”
• Add Constant Contact to your safelist - If you haven't received any Constant Contact emails, it's possible that the email may have bounced or been blocked. Try adding "@constantcontact.com" to your safe sender list, then request another username recovery or password reset email.

If you've tried the steps above and still haven't received the Password Reset or Username Recovery email, please contact our Support Team.

Questions?