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I did not receive the login verification email

Article: 000053005
Updated: June 11, 2024

The most common reasons that prevent you from receiving the "login verification code" email in your inbox and how to fix them

If you don’t have Multi-Factor Authentication (MFA) enabled, we provide an extra layer of security to protect your Constant Contact account by sending a login verification email to your account email address any time you log in from a new location, a device we don’t recognize, or a different web browser. The email contains a one-time authorization code that is valid for 5 minutes that you’ll need to enter in order to verify your identity and finish logging in. If you're not seeing this email in your inbox, check out these suggestions:

  • Refresh your web browser - Occasionally you may need to manually refresh your browser to check for new emails in your inbox.
  • Check your Spam or Junk folder - Your ISP or corporate domain may be configured to deliver commercial mail to your Spam or Junk folder by default.
  • Check the inbox for your account user email address - The login verification email sends to the user email address for your account. Please ensure that you are checking the correct inbox.
  • If available, use the search feature in your email client to search for the subject line - “Constant Contact - login verification code”

 

Exclamation Point IconNote: If you've tried the steps above and still haven't received the login verification email, or if you can't access the inbox for the email address it's sending to, please contact our Support Team.


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