Why did I receive a login verification email?

Understanding why the “login verification code” email is sent from Constant Contact and what to do if you receive it

The majority of data breaches and phishing attacks involve stolen or weak login credentials. By using an additional means to confirm it’s really you attempting to access your account, we can help prevent these attacks, reduce the risk of other cyber security threats, such as account takeovers, and protect your personal information from hackers.

If you don’t have Multi-Factor Authentication (MFA) enabled yet, we add an extra layer of security to protect your account by sending an email with a one-time verification code any time you log in from a device we don’t recognize.

Note: Because the security of your account is of utmost importance to us, there is no way to turn off these login verification emails.

• What triggers the email?
• What do I need to do if I receive the email?
• What if I didn’t receive the email?

Did you know? We highly recommend enabling MFA, as it’s a stronger layer of protection for your account than our basic login verification via email.

What triggers the email?

You could receive this email if you, or someone else in your organization who uses the account, logged in from a different computer, or mobile device, that hasn’t been used previously to log into your account.

The email could also be triggered if you:

• Deleted your cookies or cleared your web browser's cache.
• Logged in from a different web browser.
• Logged in from a different location.
• Accessed Constant Contact in an incognito or private browser window.

You only receive one login verification email per instance.

What do I need to do if I receive the email?

If you receive the email when attempting to log into your account with your username and password, you’ll need to enter the one-time verification code from the email and click Verify in order to finish logging in. The code is only valid for 5 minutes.

If you don’t recognize the login attempt, we recommend you update your password and contact Support immediately.

What if I didn’t receive the email?

If you did not receive the verification email, you can click “Send again” from the login verification screen. Make sure the email address is spelled correctly, and try checking your spam or junk folder.

Important: The security of your account is very important to us. Please also take a look at our help articles to identify phishing emails or confirm that an email was sent by Constant Contact.

Questions?