Change or update your payment method

Update your credit card information to keep your account in good standing and avoid credit card failures

You can change your payment method or update the credit card used to pay for your account at any time in your account settings. If your account was deactivated due to a credit card failure, a failed e-check payment, or an invalid PayPal account, update your payment method to reactivate it.

• Update your credit card information
• Update an expired or invalid payment method

Before you begin:

• Account Owner access: You must be logged in as the Account Owner to update billing information.
• Use a web browser: Billing information is not accessible through the Constant Contact mobile app. You must use a web browser on a computer or mobile device.
• Valid payment method required: You must have a valid payment method on file at all times. You cannot add more than one credit card to your account or delete a card without replacing it. If you want to remove a card entirely, please have a new payment method ready and contact our Billing Department.

Update your credit card information

If you need to update the credit card information or use a different payment method to pay for your account:

1. Click the profile name in the upper-right of your account and select Settings from the drop-down.
   
   
   
   
2. Click the Billing tab.
3. Scroll down to the Payment method section and click the Edit payment method button.
   
   
   
   
4. In the Payment method section, click Edit.
   Note: If your account looks different than what's shown below, please refer to this article instead.
   
   
   
   
5. Enter your new credit card information into the fields, or select a different payment method to use.
6. In the Billing address section, make sure your billing address, phone number, and email address are correct. Click Edit to make changes if necessary.
7. Click the Save button.
   
   
   
   

Update an expired or invalid payment method

If you have a past-due balance on your account because your payment method has expired or is no longer working, follow these steps:

1. Log in to your account. You’ll see a banner at the top of your dashboard regarding the past-due balance. Click the Go to Payment Settings button in the banner.
   
   
   
   
2. In the Payment method section, click the Edit button.
   
   
   
   
3. Enter your new credit card information in the fields, or select a different payment method to use.
4. In the Billing address section, make sure your billing address, phone number, and email address are correct. Click Edit to make changes if necessary.
5. When you’re finished, click the Submit button to process your payment.
   
   
   
   

Now that you've updated your payment method, you can print or email the invoice for your record-keeping.

Questions?