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Add and manage users in your Constant Contact account

Article: 000041588
Updated: February 28, 2025

Let others collaborate in your account by creating new users and assigning them a user role

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As the Account Owner, you can allow multiple people to work in your Constant Contact account by adding them as individual users, each with their own unique username and password. Depending on what they need to be able to access in your account, you'll assign them a specific user role - either "Account Manager" or "Campaign Creator". You also have the ability to make changes to users and their roles in your account at any time.
 

 

 

Exclamation Point IconImportant: Only the Account Owner has the ability to add new users. There can only be one Account Owner at a time, but the owner can be changed as necessary.

 


Why you should add users


Account security

Do you have multiple people who need access to your account? Instead of sharing your login information with them, which could compromise the security of your account, you should add them as individual users. It's also helpful in case you have Multi-Factor Authentication (MFA) set up, since anyone attempting to access your account with your login information would need access to whichever device your secondary factor is linked to. By adding them as individual users, they're able to have their own login information and MFA factors set up with their own devices, separate from yours as the Account Owner.


User role access

By adding users and assigning them a specific user role, you also limit their ability to take certain actions in your account and restrict their access to more sensitive information, like your billing and account settings. 

For example, if you have someone who manages your marketing efforts, you can add them as an Account Manager and allow them to create and send campaigns, manage and grow your contact lists, and keep an eye on reporting. They can do just about everything in your account that you can, except access your billing information.

Or, let's say you have a temporary employee or intern joining your team for a short time to help out with your marketing. You can add them as a Campaign Creator. They'll be able to create and customize all types of campaigns but not send them. They won't be able to access any of your contact details, account settings, or billing information.
 

 

Add users to your account

Email Plus Icon

Review your plan: The number of users you can add to your account depends on your email plan. To determine the number of users available, check the Plans & Pricing page in your account.


When you add a new user, they’re sent an email inviting them to collaborate in your Constant Contact account. Their email address will become their username, and from the invitation email they receive, they’ll create their own password to use for their login to access your account. 

To add a new user to your account:

  1. Click the three dots in the lower left, or the profile icon if the left-hand menu is collapsed, and select Account settings.

    Profile name with My Account option in drop-down

  2. Click the Manage users tab.

  3. Click Add New User.

    My Account, Manage Users tab, and Add New User button

  4. Enter the new user’s email address in the field. Make sure there are no spaces or unsupported characters before or after the email address.
    Note: Usernames can only be used once across all Constant Contact accounts, so if the email address is already being used as the username for another account or user, you won't be able to add them as a new user to your account.

  5. Select if you want the new user to be an Account Manager or Campaign Creator.

  6. Click Send invite

    Add a Collaborator overlay with Email Address field, Select Role options, and Send Invite button

  7. An email will be sent to the email address you entered. If the new user doesn’t receive the email, you can click Copy URL to share the link with the user separately. 

  8. When you’re done, click Got it.

    Invite Sent confirmation message with Copy URL and Got It buttons


Until the new user receives the email invitation and sets up their account login, they’ll show as Pending in your list of users. If you need to resend the invitation email or if you change your mind about adding the new user, click the three dots and select Resend invite or Revoke invite.

Manage Users page with Pending user and More drop-down with Resend Invite and Revoke Invite options
 

Once the new user receives the email invitation, they’ll need to click the Create a username and password button to set up their account login. They have 72 hours to create their password before the invitation expires.

Light Bulb Icon

Note: When setting up their login, the new user will create a password, but their username will be their email address until they decide to change it within their account settings.

 

New User Invitation email in the inbox with Create a Username and Password button
 

When the new user logs in, they'll be prompted to set up Multi-Factor Authentication (MFA) and choose the secondary factor they want to use to verify their identity when logging into the account. Constant Contact is in the process of requiring MFA for all accounts. Even if you as the Account Owner haven't been required to set up MFA yet, your new users will be.

 

Exclamation Point Icon

Important: Multiple users can log into the account and edit an email simultaneously. Only the most recently saved changes are preserved. To prevent the accidental loss of content and edits, make sure that all users communicate before they begin editing.


 

Change the role assigned to a user

If you need to give more responsibility to a Campaign Creator, you can reassign the user to an Account Manager role, or if you need to further restrict access for an Account Manager, you can reassign the user to a Campaign Creator role.

  1. Click the three dots in the lower left, or the profile icon if the left-hand menu is collapsed, and select Account settings.

    Profile name with My Account option in drop-down

  2. Click the Manage users tab.

  3. Click . . . > Edit user role next to the user you want to update.

    Manage Users tab, More drop-down and Edit User Role option

  4. Select the role you want to reassign the user.

  5. Click Change role.

    Edit User Role overlay with Account Manager and Campaign Creator options, and Change Role button


 

Deactivate, reactivate, or delete a user


Deactivate or reactivate a user

When a user you've assigned to an Account Manager or Campaign Creator leaves your organization, you can deactivate them so they can't log into your account anymore. Or if you want a user who you previously deactivated to be able to access your account again, you can easily reactivate them.

  1. Click the three dots in the lower left, or the profile icon if the left-hand menu is collapsed, and select Account settings.

    Profile name with My Account option in drop-down

  2. Click the Manage users tab.

  3. Click . . . > Deactivate or Reactivate next to the user you want to update.

    Manage Users tab, More drop-down and Deactivate option

 

Delete a user

If you’ve deactivated a user and want to remove them completely from your list of users, for instance, if you have a limited number of users that can be added to your account and you need to free up a spot for someone else, you can choose to delete them. You won’t be able to undo the deletion, but you can re-invite them as a new user at any time.

  1. Click the three dots in the lower left, or the profile icon if the left-hand menu is collapsed, and select Account settings.

    Profile name with My Account option in drop-down

  2. Click the Manage users tab.

  3. Click . . . > Delete next to the deactivated user.

    Manage Users tab, More drop-down and Delete option

  4. Click Continue to confirm you want to delete the user.

    Confirm Delete message with Continue button


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