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View survey respondent details, add respondents to an email list, or export the responses
Review your plan: This feature is not available in all Constant Contact plans. If you don’t have full access, you may need to upgrade your plan.
When viewing the results for your Survey Page, you can see the individual contacts who completed your survey and which responses they submitted. From here, you can choose to export some or all of the results, view or edit a respondent’s contact details, or add contacts to an email list depending on their feedback.
When contacts respond to your survey, you can easily segment them into different email lists based on their feedback so you can follow up with targeted content.
To add respondents to an email list:
From the Survey Page Details page, scroll down to the Reporting section and click on the Contact Submissions hyperlinked number.
Click the first drop-down to select which question you want to view responses for.
(Optional) Click the All Responses drop-down to select specific answer options to view.
(Optional) Click the All Respondents drop-down to select whether you want to view responses from all respondents, just your contacts, or anonymous respondents.
Check the box next to the respondents you want to add to a list, or check the box in the top left to select all. Note:Anonymous respondents are not able to be selected.
Click Actions > Add to list.
From the drop-down, select an existing email list to add the contacts to, or click Create List to create a new list. Then click Add.
Now you can follow up with these respondents by sending a targeted email to the list you just added them to.
View or edit a respondent’s details
Note: The only details you can see for anonymous respondents are their survey responses.
To view an individual respondent’s details:
Click the three dots and select:
View Contact - To view the contact’s details and engagement with your recent campaigns.
Edit Contact - To make changes to the contact’s details in your account.
Add to List - To add this contact to a new or existing email list.
View all Responses - To see the respondent’s full survey responses.
Export the responses
To download and save a spreadsheet of the survey results:
Click Export Responses and select either “Current Filters” or “All Responses.”
Depending on your browser, the file will automatically download to your computer, or you’ll be asked to either Open or Save the file to a location of your choice.
