Error Message: There are errors below. Hover over each for details.

Troubleshooting errors while uploading an image to the Library

We're sorry you're having trouble uploading an image! Sometimes these messages show up when uploading an image from your computer.

• Oops! The size limit for images and documents is 5.0 MB. Reduce the file size and try again.
• Please upload the following file types: .gif, .jpeg, jjpg, .pdf, .png, .doc(x), .ppt(x), .xls(x).
• Too many characters - please enter a file name that is less than 80 characters.
• Sorry, your file name cannot contain characters like: / \ ; : * ? " | < > , 

Did you know? For additional help with file uploads, take a look at the file types that can be stored in the Library and our best practices for preparing images for upload into the Library.

Oops! The size limit for images and documents is 5.0 MB. Reduce the file size and try again.

This error message can occur because of:

• File size and width - Images with a file size larger than 5MB or wider than 1200 pixels won't upload to the Library. Check the size of your file and reduce it using your image editor before trying to upload it again.
• CMYK mode - Logos and graphics designed for printed media are usually designed using CMYK mode because of the four different ink colors used in the printing process. CMYK images have larger file sizes that may prevent uploads. If the file size is small enough to upload it's automatically converted the RGB format, but the colors can also appear different because they don't always translate into the three-color light blend (RGB) used to render colors on monitors and screens. Turn off any color management settings in your image editor to prevent CMYK images.
  
  
   

Please upload the following file types: .gif, .jpeg, jjpg, .pdf, .png, .doc(x), .ppt(x), .xls(x).

This error message can occur because of:

• Layers - Layers make editing images easier, but they have a larger size that prevents uploads. If your image has layers, try flattening the image into a single layer in your image editor or saving the image as a JPEG, which doesn't support layers. TIF and PDF files support layers but aren't compatible with the Library.
  
  
   

Did you know? The JPEG file format doesn't support transparent backgrounds. If your picture has a transparent background, save the image as a PNG or GIF.

Too many characters - please enter a file name that is less than 80 characters.

This error message can occur because of:

• File name - If the image file name is longer than 80 characters, including the file extension, the image won't upload into the Library. Shorten the file name - you can always rename it and add a description after you've uploaded it.
  
  
   

Sorry, your file name cannot contain characters like: / \ ; : * ? " | < > , 

This error can occur because of:

• File name - If your file includes a special character, they're usually converted into an underscore when your image is imported and you won't see an error. However, if your file imports successfully and you then click to edit the file name, and accidentally enter an unsupported character, the error displays. Click on the image again to remove the special characters from the file name before clicking the Upload Files button.
• Image description - After a successful image import, you can click on the image to add a description. However, if any unsupported characters are included in the description, the error displays. Click on the image again to remove the special characters from the image description before clicking the Upload Files button.
  
  
   

Questions?