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Setting Up Two-Factor Authentication: SMS Text Message and Call Authentication

Article: 000050878
Updated: July 9, 2024

Constant Contact supports and recommends two-factor authentication, as it vastly improves account security. Constant Contact's two-factor authentication works together with applicable authenticator applications to generate a security token. When passwords and security tokens are used together, it becomes much more difficult to lose control of an account.


Users:
Administrators 
Company Managers 
Marketing Managers 
Sales Managers 
Salespersons 
Jr. Salespersons 

Light Bulb IconTip: Are you looking for information about Constant Contact’s Email and Digital Marketing product? This article is for Constant Contact’s Lead Gen & CRM product. Head on over to the Email and Digital Marketing articles by clicking here. Not sure what the difference is? Read this article.
 

Administrators Must Enable Two-Factor Authentication

Lead Gen & CRM instance administrators must enable two-factor authentication for all users. Once enabled, users will be able to select their preferred method of two-factor authentication, including the Google Authentication App, Okta Verify, SMS message, or phone call authentication. 

After the initial setup process, that method can be used to log in to the Lead Gen & CRM instance going forward. 


 

Setting up SMS Authentication

Note: Text and data rates may apply.

  1. Enter your phone number.
  2. Click Send code.
  3. Enter the code you received on your mobile device.
  4. Click Verify.
  5. Optional: Click Setup to set up an additional secondary factor for the next method you want to enroll in.
  6. Click Finish.

 

Setting up Voice Call Authentication

  1. Enter your phone number.
  2. Click Call.
  3. Answer the call on your phone to hear a one-time security code.
  4. Enter the code provided.
  5. Click Verify.
  6. Optional: Click Setup to set up an additional secondary factor for the next method you want to enroll in.
  7. Click Finish.
 


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