Using Lead Gen & CRM Live Chat

Live Chat enables you to engage with Lead Gen & CRM Support members in a real-time chat message session.

Lead Gen & CRM Support Information

Lead Gen & CRM Support information is located at https://community.constantcontact.com/contact-support. 

Be aware that Lead Gen & CRM Support and Lead Gen & CRM Live Chat are available Monday to Friday from 8:00 AM to 6:00 PM (Eastern Time). 

Accessing Live Chat

In order to use Live Chat, the feature must be enabled for your instance. If Live Chat is enabled for your instance, all users in your instance will have access to Live Chat features.

Every agency has access to the Live Chat feature. Live Chat is part of the Direct Support Package for Clients, which means that agencies will need to enable Direct Support for client instances. Contact your agency for more information on enabling Live Chat features for your account.

Contacting Lead Gen & CRM Support via Live Chat

If you do not find the help you need in the Help Center, you can contact Lead Gen & CRM Support through Live Chat.

Live Chat lets you communicate with a Lead Gen & CRM Support team member through a chat window.

To contact Lead Gen & CRM Support through Live Chat, do the following:

1. Click    User Menu > Live Chat in the top toolbar.
   
   

    

2. Click Live chat.
   
   

    

3. Enter your first and last name into the First Name and Last Name fields.
4. Enter your email address in the Email field.
5. Select the issue you need help with from the How can we help? drop-down menu.
6. Enter a short message about your issue in the Subject text box.
7. Click Start Chatting.
   
   

Note: You cannot begin communicating with Lead Gen & CRM Support unless you enter a message.

Communicating in Live Chat

Once you have entered your first chat message, you will be placed into a queue. Lead Gen & CRM Support will respond to your initial message as soon as possible.

Once Lead Gen & CRM Support responds, you can enter additional messages as necessary in order to resolve your issue. 

To respond to Lead Gen & CRM Support, enter messages into the Type a message here text box. There are other chat options available to you. They are as follows:

Icon		Option		Description
		End Chat		Ends the chat session.  Once the chat session has ended, you can enter a new message in the chat window to reconnect to the chat session or start a new chat session for more help. In either case, you will once again be placed into the queue.
		Attachments		Let's you upload any of several file types to the chat session. These include:  XLS GIF JPEG JPG PNG TXT PDF and more!
		Options		Opens a menu to either “Request Chat Transcript” or “End Chat”.

Using Live Chat Options

Click the      Options menu to access the following options:
 

Interacting with the Live Chat Window

You can also interact with the chat session window. The available options are as follows:
 

Questions?