Connect your Blackbaud Raiser's Edge NXT account with Constant Contact

Automatically sync your constituents with Constant Contact to send targeted messages and boost engagement

Want to learn more before getting started? If you think Constant Contact's integration with Blackbaud Raiser's Edge NXT might be right for you, click here to learn more about how our tools can help you better manage and engage with your donors.

Constant Contact's integration with Blackbaud Raiser’s Edge NXT syncs your contacts or 'constituents' with Constant Contact, making it easy to engage your supporters with targeted email, social, and SMS. Use donor insights from Blackbaud to segment your audience and send supporters relevant marketing messages.

• Connect your Blackbaud account
• Boost your marketing with the Blackbaud integration

Connect your Blackbaud account

Constituents in your Blackbaud RENXT account can have multiple email addresses, but please note that we can import one email address per constituent into Constant Contact and create a Contact record. Contacts and their details will be imported into Constant Contact. Any changes made to contacts within your Constant Contact account will not be synced back to Blackbaud RENXT. However, if a contact unsubscribes on the Constant Contact side, this will flow back to Blackbaud RENXT.

To connect your Blackbaud RENXT account to Constant Contact for data synchronization, first log in to your NXT account. 

1. Visit https://app.blackbaud.com and sign in to your Raiser’s Edge NXT account.
   
   
   
   
2. From the menu in the left corner of the page, select Raiser’s Edge NXT. 
   
   
   
   
3. Select the environment.
   
   
   
   
4. In the Communications category, select Constant Contact. 
5. Click Import Constituents to start the integration.
   
   
   
   
6. Click Connect.
   
   
   
   
7. Select the environment.
8. Click Authorize.
   
   
   
   
9. Click Import Contacts. 
   
   
   
   
10. Select a consent category from the dropdown so that contacts who opt out are removed only from that category. Then click Save & continue.
    Note: This step is only applicable to Partner accounts. Not all users will see this step.
    
    
    
    
11. Manage which fields you'd like to import. Click the X to remove a field. Click the "Add new field" dropdown to add a field. Make sure that each Blackbaud field corresponds with the appropriate Constant Contact field. When ready, click Continue.
    Note: If a contact's email address exists in Blackbaud and Constant Contact, the Blackbaud contact's information will overwrite what is in Constant Contact each time an import is run. 
    
    
    
    
12. Select the Blackbaud list to import from.
13. Select the Constant Contact list to import Blackbaud contacts into.
14. Click Continue.
    
    
    
    
15. Confirm that you have permission to send marketing emails to your Blackbaud contacts. Please note that if a contact's Blackbaud record is marked as "Opt Out" in the Consent section or "Do Not Email" in the Contact Information, they will not be synced to Constant Contact to remain compliant.
16. Click Import.
    
    
    
    

You'll then be directed to your Blackbaud integration dashboard, where you can view a list of all your imports, along with their status and details. When you create a new import, it will initially be listed as In Process.

Once the import is complete, the status will update to Success.

The status and details of your contact imports can also be reviewed within the Contacts Import/Export Activity Log.

Once you've imported constituents, you can begin marketing to them. Easily track constituent email engagement directly in your Blackbaud RENXT account through the Constituent Engagement Add-In.

Boost your marketing with the Blackbaud integration

Once you've set up your import and your Blackbaud contacts are successfully syncing into Constant Contact, you can target them with customized messaging in various ways.

Create a customized contact segment

When importing from Blackbaud, you can choose which contact list you'd like to sync into a Constant Contact list. However, you may want to segment these contacts even further to send more specific, targeted messaging. You can create a custom segment of contacts.

Send automated communications

Create personalized automated communications via email and SMS for your customers based on their actions, including welcome emails, thank-you series, review requests, and more.

Questions?