Reactivating your Constant Contact account

We're glad to have you back! Review this information to ensure you get up and running again smoothly.

If you would like to reactivate your cancelled Constant Contact account, you can do so directly within your account. Prior to reactivating, please review the important information below.

Important Information

Reactivate your account

Important Information

If you previously suspended or canceled your Constant Contact account, and have reactivated it, please review the following. Action may be necessary, depending on the features you use. In some cases, certain functions will not be available after you suspend or cancel your account, but will automatically resume once your account is reactivated.

Automation Path Builder

If you use our Automation Path Builder, no action will be needed when reactivating your account. The automation path will automatically resume and send to eligible contacts added after reactivation. It's important to note that contacts added during suspension, Account Review, or if the account is disabled due to billing reasons will be considered ineligible. 

Automated Email Series

If you use our automated email series feature, when you reactivate your account, you must either create a copy of the automated email series and activate the copy, or reach out to our support team for assistance. 

Event

Any open event registrations will be closed when your account is suspended or canceled, but will re-open when the account is reactivated. 

SMS

If you suspend or cancel your account, we immediately release your phone number. Upon reactivating your account, you will need to re-register your account for SMS, which will result in getting a new SMS Phone Number. 

Survey Pages 

If you have an active survey, you will not able to collect responses while your account is suspended. When your account is reactivated, responses will resume being collected.

Reactivate your account

To reactivate your account, first log in. Upon reactivating, you will be prompted to make a plan selection.

1. Click Reactivate Account.
   
   
   
   
2. Select the frequency you want to be charged. When you pay for a 6- or 12-month subscription, you receive a discount.
3. Click the toggle on if you’re a nonprofit.
4. Select your currency. Once you make your first payment, you will not be able to change this option.
5. You're charged based on a combination of the plan you choose and your contact tier. TThe contact tier will default based on the number of contacts you currently have in your account. Proceed with this tier, or select a higher contact tier.
6. Click Select under the plan you want to purchase.
   
   
   
   
7. (Optional) Select if you want to add SMS Marketing or Inbox Preview to your plan, then click Continue.
   
   
    
8. Enter your payment method. 
9. Scroll down and enter your billing address.
10. Review the terms, then click Pay now.
    
    

Once reactivated, your information, including contacts, previous campaigns, and reporting, will be accessible immediately. 

Questions?