Unable to connect WooCommerce to Constant Contact

Follow these troubleshooting steps in WordPress if you're unable to sync WooCommerce with your Constant Contact account

A benefit of using WordPress is that it's open source software (OSS), meaning its developers are free to modify and enhance the source code. Because this includes WordPress plugins, they can sometimes interact with each other in unexpected ways. If you're having trouble connecting WooCommerce to your Constant Contact account, it's likely an interaction between plugins in your WordPress account causing the issue. Fortunately, there are steps you can take to resolve this.

• Update activated plugins in WordPress
• Deactivate plugins not being used in WordPress
• Additional troubleshooting in WordPress and Constant Contact

Update activated plugins in WordPress

Review the WordPress plugins you have installed and activated, and ensure they are all up to date. If any of your plugins need to be updated, this can be done manually:

1. From the WordPress Dashboard menu on the left-hand side, click Plugins > Installed Plugins. 
2. Look down the list of installed plugins for any that indicate a new version is available and click update now to update the plugin.
   
    

Deactivate plugins not being used in WordPress

If you have any activated plugins you are no longer using, we suggest deactivating them in case one is causing the problem.

1. From the WordPress Dashboard menu on the left-hand side, click Plugins > Installed Plugins. 
2. Click Deactivate. 
   
    
3. Complete or bypass any follow-up actions from the plugin. 
   
    
4. Click Delete.
   
   

Additional troubleshooting in WordPress and Constant Contact

Issue 1: Blank dashboard page, contact sync stuck in "Updating", store name doesn't appear

If the integration is experiencing unexpected behavior, check the Integration details page to confirm that the store name appears.

1. From your Constant Contact account, click Integrations. 
2. Search for "WooCommerce" or scroll through the list to locate it, and click the WooCommerce integration card.
   
    

• Example: Store name displayed:
  
  
   
• Example: Missing store name:
  
  

If the store name does not appear, then the connection is likely in a bad state. Uninstall and reinstall the integration: 

1. From your Constant Contact account, click Integrations. 
2. Search for "WooCommerce" or scroll through the list to locate it, and click the three dots on the WooCommerce integration card. Select Disconnect. 
3. Deactivate and remove the plugin from WordPress.
4. Re-install and re-activate the plugin in WordPress.
5. Re-connect WooCommerce to Constant Contact. Follow the same steps you used to connect WooCommerce for the first time.
6. Confirm that the store name shows up on the Integration details page and that your contacts are syncing.

If these steps don't work, continue to Issue 2. 

Issue 2: General issues

Some security programs, such as SiteLock, Sucuri Website Firewall, or GoDaddy Firewall, may block our requests. The security software provider needs to safelist our IP address 208.75.122.36.

Issue 3: 404 Page Not Found/This page could not be found error after installing

An issue can occur when using the WordPress "Plain" permalink type. The type needs to be changed for the installation, but it can be changed back once the integration is successfully connected. To update this setting, within WordPress:

1. From the Dashboard menu on the left-hand side, click Settings > Permalinks.
   
    
2. In the Common Settings section, choose any setting but Plain.
   
    
   
   

Any links we provide from non-Constant Contact sites or information about non-Constant Contact products or services are provided as a courtesy and should not be construed as an endorsement by Constant Contact.

Questions?