Unsubscribe an individual contact or group of contacts

Keep your contact list integrity by manually marking an individual contact as "unsubscribed" or by importing a file of contacts you want to unsubscribe in bulk to prevent accidental mailings

There are times when contacts may reach out directly to you and ask to be removed from your contact list instead of clicking the "unsubscribe" link in the footer of their email. Whenever this happens, you have the power to manually change a contact's status to unsubscribed:

• Unsubscribe an individual contact
• Unsubscribe a group of contacts in a bulk action

Did you know? Once contacts have unsubscribed, you can't send them an email again unless they rejoin your list through one of our sign-up tools.

Unsubscribe an individual contact

1. Search for the contact you want to unsubscribe.
2. Place your cursor over the contact's name and click the View (eye icon) button.
   
   
   
   
3. From the panel on the right-hand side of the page, click . . . > Unsubscribe contact.
   
   
   
   
4. From the Unsubscribe email overlay, click the Unsubscribe contact button.
   
   
   
   

Unsubscribe a group of contacts in a bulk-action

If you have a group of contacts that need to be unsubscribed, you can import their information to unsubscribe them in bulk.

1. Create a spreadsheet of the contact you want to unsubscribe.
   Tip: An easy way to create the spreadsheet is to export the contact you want to unsubscribe.
2. Follow these steps to import the file to update the status of your contacts to "Unsubscribed."

• Import a list of unsubscribed contacts from another provider

Did you know? It's best practice to keep track of your unsubscribed contacts from other providers. The same unsubscribe process can be used to import a list of unsubscribed contacts from a previous email marketing provider. This way, you don't accidentally send unwanted email to them, and you stay compliant with the CAN-SPAM Act.

Questions?