Reset your factors for Multi-Factor Authentication

Update your secondary factors for MFA if you lost or don't have access to your device

If you've set up Multi-Factor Authentication (MFA) for your account and need to update your secondary factors for any reason—like if you lost or don't have access to your device, want to change the secondary factor you're using, or want to add secondary factors—you can reset them from your My Account page or from the MFA login screen. Once reset, you'll be able to select new MFA factors the next time you log into your account.

We recommend setting up multiple secondary factors with different devices, such as your mobile phone, landline, or work phone, and tablet, as this will help to prevent you from being locked out of your account in the event that you lose or misplace one of your devices. For example, if you set up SMS Authentication with your mobile phone, you should set up Voice Call Authentication with your landline phone.

• Reset MFA when logging in
• Reset MFA from within your account

Important: If you have multiple factors set up and want to reset one of them, you’ll need to update all of them. You can't remove MFA completely from your account.

Reset MFA when logging in

If you lost or don’t have access to the device you used to set up MFA , you can set up a new device at login.

Simply click the “Set up a new phone or tablet” link and then follow the prompts on the screen to continue setting up a new device for authentication.




Once you're finished, the next time you log back into your Constant Contact account, you’ll be prompted to set up your secondary factors.

Important: It's recommended that you set up more than one secondary factor. This will help prevent you from being locked out of your account in the event that your device is unavailable.

Reset MFA from within your account

If you’re able to log into your account, you can reset your MFA factors from the Account settings page.
 

1. Click the profile icon in the lower-left and select Account settings.
   
   
    
2. Scroll down to the Multi-factor authentication section and click Reset.
   
   
   
   Note: In some cases, you may need to authenticate with your current MFA factor before you can proceed. 
   
   
   
    
3. If prompted, enter your Constant Contact username and password, then click Sign in.
   
   
   
   
4. Click Continue to reset your MFA factors and be logged out of your account.
   
   

When you log back into your Constant Contact account, you’ll be prompted to set up your secondary factors.
 

Important: It's recommended that you set up more than one secondary factor. This will help prevent you from being locked out of your account in the event that your device is unavailable.

Questions?