Managing Billing Info Settings for Clients in the United States

 

This article applies only to Agency clients. For individual clients, please return to the help center home page and search for another article.

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Understanding This Document

This documentation is meant to show how to configure payment settings.

This documentation does not contain information on the many aspects and inner workings of Constant Contact's billing system. That information is located in a dedicated FAQ page.

For more information, refer to FAQs on the New Agency Billing System or contact Constant Contact Support.

 

Tip: Are you looking for information about Constant Contact’s Email and Digital Marketing product? This article is for Constant Contact’s Lead Gen & CRM product. Head on over to the Email and Digital Marketing articles by clicking here. Not sure what the difference is? Read this article.

 

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Entering Bank Account Payment Information

You will need to enter bank account information in order to pay license and service fees to Constant Contact. You can enter payment information that utilizes either a bank account or a credit card as a primary payment method. Constant Contact strongly recommends using the bank account payment method, as it offers lower transaction fees and does not require as many updates to associated account or billing information.

Be aware that these bank accounts vary by geographic location. The United States utilizes an automated clearing house (ACH) service. In contrast, other countries use international banking account numbers (IBAN). When your Company Profile is set to the United States, Constant Contact will display the ACH service as a payment option.

 

Entering ACH Information

When entering bank account information, you will need to provide the appropriate ACH routing and account information to receive payments. To enter bank account information, do the following:
 

1. Click Settings in the left toolbar. 
2. Click Billing Info, located under My Company in the left panel.
3. Click ACH in the Choose a Payment Method section.
4. Enter your routing number in the Routing Number field.
5. Enter your account number in the Account Number field.
6. Enter the applicable account name in the Name Associated with the Account field.
7. Click Save.
    

Once saved, you will be redirected to the Billing Info page.

Entering Micro Deposits

Once you have entered your bank account information, you will need to validate you bank account. This is done through a verification process in which two small monetary deposits, known as micro deposits, are made into your bank account. In a way, this is like validating an email when signing up for an online service.

You will need to enter these two micro deposits into the Billing Info page to complete the bank account payment process. Be aware that these micro deposits will take 1–2 business days to appear in your online statement. However, in certain cases, it may take longer than this for these micro deposits to appear in your online statement.

The bank account payment information will not be usable during the period of time between entering bank account payment information and validating micro deposits. Existing payment information will be used during that time.

To enter micro deposit information, do the following: 

1. Enter bank account payment information.
2. In another browser tab, open the bank account associated with your bank account payment information.
3. Locate your online statement.
4. Locate the two micro deposit entries.
5. In the Lead Gen & CRM browser tab, scroll to the Choose a Payment section.
6. Enter a small monetary amount into the Micro deposit 1 and Micro deposit 2 fields.
7. Click Save.

To enter micro deposit information, do the following:
 

 

Canceling Verification

You can cancel bank account verification at any time when the bank account verification process is considered pending. Be aware that, while canceling will allow you to connect a different bank account, the verification process will restart.

This means that new micro deposits will take a few days to appear in the new bank account's online statement. This, in turn, means that the verification process will take even more time to complete.
 

To cancel bank account verification, do the following:

1. Enter bank account payment information.
2. In the Lead Gen & CRM browser tab, scroll to the Choose a Payment section.
3. Click Cancel Verification Process.
4. Click Cancel Verification.
    

 

Once canceled, the payment method will revert to the most recent saved payment information.
 

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Editing Saved Bank Account Payment Information

There may be a time when you need to update or edit your bank account payment information. To edit your saved bank account payment information, do the following:
 

1. Click Settings in the left toolbar. 
2. Click Billing Info, located under My Company in the left panel.
3. Click Edit/change. 
4. Select the ACH tab.
5. Enter your new bank account information.
6. Click Save.
7. Wait 1–2 business days.
8. Enter micro deposit information.
9. Click Save.
    

When saving new bank account information, your newly saved account will replace your previous payment method.

That payment method will continue to be used until the new payment method is verified.

This micro deposit verification process normally takes up to 2 business days, though it may take longer.

Note: To cancel any changes to your information, click Cancel. Your settings will revert to the most recent bank account or credit card on file.

 

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Entering Credit Card Payment Information

If you prefer, you can use a credit card instead of a bank account for billing purposes. To enter credit card information, do the following:

1. Click Settings in the left toolbar. 
2. Click Billing Info, located under My Company in the left panel.
3. Click Credit Card in the Choose a Payment Method section.
4. Enter the name on the credit card in the Name field.
5. Enter the street address attributed to the credit card billing address in the Billing Address field. 
6. Enter the city attributed to the credit card billing address in the City field.
7. Enter the state attributed to the credit card billing address in the State field.
8. Enter the postal code attributed to the credit card billing address in the Postal Code field.  
9. Enter the country attributed to the credit card billing address in the Country field.
10. Enter the credit card number in the Card Number field.
11. Enter the credit card expiration date in the MM/YY field.
12. Enter the three-digit card verification code (CVC) into the CVC field.
13. Click the The information provided will be used under the terms of the Stripe agreement checkbox.
14. Click Save.
     

Note: If your credit card billing address information is the same as the company address information in the Company Profile, you can click the Use company address for billing checkbox to automatically populate those fields.

Important: You must click the The information provided will be used under the terms of the Stripe agreement checkbox in order to save your credit card information.

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Editing Saved Credit Card Payment Information

There may be a time when you need to update or edit your credit card payout information. To edit your saved payment information, do the following:

1. Click Settings in the left toolbar. 
2. Click Billing Info, located under My Company in the left panel.
3. Click Edit/change. 
4. Select the Credit Card tab.
5. Enter your new credit card information.
6. Click Save.

When saving new credit card information, your newly saved credit card will replace your previous payment method.

Once the the system has determined that your credit card is active and usable, the credit card will be verified.

This verification process is normally instant, though it can take more than a few minutes to complete.
 

Important: You must click the The information provided will be used under the terms of the Stripe agreement checkbox in order to save your changes.

Note: To cancel any changes to your information, click Cancel. Your settings will revert to the most recent bank account or credit card on file.

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Entering EIN Information

Businesses in the United States have individual employer identification numbers (EIN). Registering your EIN will allow your agency to include it when downloading printable invoices. To enter EIN information, do the following:
 

1. Click Settings in the left toolbar. 
2. Click Billing Info, located under My Company in the left panel.
3. Scroll to the Employer Identification Number section.
4. Enter your EIN in the Enter your agency's EIN  field.
5. Click Save. 

 

 

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Editing EIN Information

You can edit your EIN information as necessary. To edit EIN information, do the following:
 

1. Click Settings in the left toolbar. 
2. Click Billing Info, located under My Company in the left panel.
3. Scroll to the Employer Identification Number section.
4. Click Edit/change.
5. Enter your new EIN in the Enter your agency's EIN field.
6. Click Save.    

 

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