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I did not receive the email to verify my email address

Article: 000005793
Updated: March 3, 2026

The most common reasons that prevent you from receiving the "Verify your email address" email, and how to fix them

After signing up for a new Constant Contact account or after requesting to verify an additional email address, you should receive a verification email within 20 minutes. If you're not seeing it in your inbox, check out these suggestions:

  • Refresh your web browser - Occasionally, you may need to manually refresh your browser to check for new emails in your inbox.
  • Check your Spam or Junk folder - Your ISP or corporate domain may be configured to deliver commercial mail to your Spam or Junk folder by default.
  • If available, use the search feature in your email client to search for the subject line - “Verify your email address”
  • Check for typos - Check the spelling of the email address and request another verification email to be sent to the corrected address if there was a typo.
  • Add Constant Contact to your safelist - Constant Contact has a very low block rate of around 3%, but if you haven't received any Constant Contact emails, it's possible they may have bounced or been blocked. Try adding "@constantcontact.com" to your safe sender list, then request another verification email.
  • Avoid using role, group, or alias addresses - Some role addresses can be verified, but many can't. Because multiple people may have access to a role email address, it's best to use an individual email address for the contact and billing address in your account.
  • Verify a different email address - You can have more than one verified email address in your account. When all else fails, try using another email address.
Exclamation point iconNote: If you've tried the steps above and still haven't received the verification email, please contact our Support Team.

 


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