How you're billed for Constant Contact

Understand what impacts your monthly invoice and how you’re charged for Constant Contact

Your monthly bill is based on your selected plan and your contact tier. Read through the information below to get a better idea of how and when you're billed for Constant Contact.

• Breakdown of your bill
• Common questions

Looking for pricing information? The current pricing for our Lite, Standard, and Premium plans and contact tiers can be found on our website, or check out the Plans & Pricing page in your account.

Breakdown of your bill

From the Billing tab within your account settings, you can see your:

• Current plan - This is the plan you're subscribed to. If you wish to change your email plan, you can do so by clicking the Upgrade or View plans button.
• Contact tier - Your contact tier is based on the highest number of active contacts you’ve had in your account, so it may differ from the number of contacts you currently have.
• Billable contacts - The highest number of contacts you've had in your account during the current billing period. 
• Email sending usage - See how many emails you've sent during the current billing period compared to your email send allowance.
• Add-ons - Any additional services or add-ons you've purchased will be listed here.
• Account balance - If you prepay for your Constant Contact plan, we deduct your monthly invoice from your account balance. Note: Depending on your account, this may always show $0, even if you’re prepaying.
• Next invoice date - This is when we pull funds from your account balance or payment method.
• Payment plan - Indicates whether you're billed monthly or prepay for your account. 
• Estimated bill - This is how much we’ll deduct from your account balance or charge the payment method on file on your next invoice date. To view past invoices, click View statements.
  
  
  
  

Common questions 

Why did my price go up?

Your monthly bill is a combination of your selected plan and your contact tier. If your number of active contacts increased during the last billing period, you will move to a higher contact pricing tier. These charges are reflected in next month's bill. You can check your plan and pricing from the Billing tab in your account settings.

Constant Contact also has a monthly email send allowance. If you exceed the allowance during the billing cycle, you're charged an overage fee. Learn more about Constant Contact’s email send allowance and overage fee.

I prepaid for my account for 6 or 12 months. Why am I being charged sooner?

While your prepayment covers the cost of your selected plan and contact tier for the 6- or 12-month duration, it may run out sooner if you upgrade your email plan, purchase an add-on or marketing service, or if your contact tier increases.

What if I was charged twice or multiple times for my account?

If you notice any incorrect or multiple charges for the same invoice cycle, please call our Billing Support Team at your earliest convenience. They will be happy to assist you and correct any issues.

What if I delete contacts?

To ensure we're accounting for your contact needs, the highest number of contacts you’ve added to your account determines your contact tier. Deleting contacts does not lower the contact tier.

What if I don't send a campaign during the month?

You're still charged your monthly fee even if you don't send a campaign. Paying the monthly fee keeps your account active so you can continue storing and managing your contact list, collecting new contacts through sign-up forms, and accessing your reporting.

Questions?