Prevent an email from automatically resending to non-openers

Cancel an automatic resend to non-openers of a sent or scheduled email before its scheduled resend date

Resending an email to your non-openers is an opportunity to tweak your subject line and give your email a second chance to be opened, but there may be times when you want to cancel the option. As long as you cancel the resend before the date you chose when you originally scheduled your email, you have time to change your mind.
 

1. Click Marketing channels > Email.
   
    
    
2. (Optional) Click Status > Sent or Scheduled to help narrow your search to find the original email you scheduled to resend.
   
   
    
3. Click on the name of the sent or scheduled email you want to prevent from being resent to non-openers.
   
   
    
4. Click the Details tab.
5. Click "Remove."
   
   
    
6. Click Remove to confirm the cancellation.
   
   
    

Your email won't be sent to your non-openers, but you can check your reporting to see which contacts they are. If your email was sent within the past 7 days, you can also easily reschedule it to resend to those contacts who didn't open.

Questions?