Resend an email to a list or segment

Manually resend an email to a different contact list or segment, or to new contacts who joined your original list, or who were added to your segment, after the email was originally sent

Important: If you've already scheduled your email to automatically resend to non-openers, you won't be able to schedule a manual resend until after the automatic resend date, unless you cancel the automatic resend.

Have new contacts joined your list after you already sent your email? Or do you have a list that was left off the original send? When you use the Resend feature, your email is resent to the same lists, but only the contacts who didn't receive the original email will receive it! You can even choose to send to a segment instead.

1. Click Marketing Channels > Email.
   
    
    
2. (Optional) Click Status > Sent to narrow your search.
3. Click . . . > Resend... next to the email you want to resend.
   
   
    
4. Click Send to new contacts.
   
   
    
5. Select the lists or segment you want to send to:

• Email Lists - Select a single list or multiple lists. The contacts from each list you select are tallied to give you a headcount. If you want to create a new list or manage an existing list, click "Go to the Contacts page." (See example image in step 7.)
• Segments - Select an existing or pre-built segment from the drop-down menu. Clicking "Refresh Count" gives you a quick headcount. The segment automatically refreshes when you send, so you're always sending to the most current group of contacts who meet your criteria. If you want to create a new segment or edit an existing segment, click "Go to the Segments page."
  
  
   

6. Use the toggle to choose when you want to send:

• Send Now - This immediately begins sending your email. Please note that when selecting this option, an email may take up to 30 minutes to send, depending on your list size. To prevent any accidental sends, you're prompted to confirm your selection.
• Schedule for Later - Enter a future date and time to send your email, up to a year in advance. This defaults to an hour from when you hit the Schedule button if you don't specify a new time.

7. Click the Send Now or Schedule button in the upper right-hand corner of the page.
   
   
    

If your original email went out with a typo or outdated information, you can also use the Resend feature to copy your email, correct it, and then send it to the same contacts who originally received it.

Did you know? There are other ways to resend an email depending on your goal. QuickSend allows you to hand pick contacts of your choosing across multiple lists to receive your email.

Questions?