Managing Billing Info Settings for Clients in Europe

Lead Gen & CRM is built to accommodate all types of marketing agencies and the relationships they have with clients.  This includes how agencies and clients approach their billing and payout preferences. Clients in the European Union (EU) and the United Kingdom (UK) have certain tax and bank issues to consider. 

Important: Any references to taxes are for informational purposes only and should not be considered tax advice. Please contact your tax advisor for additional assistance.

Understanding This Document

This documentation is meant to show how to configure bank account and payment settings.

This documentation does not contain information on the many aspects and inner workings of Constant Contact's billing system. That information is located in a dedicated FAQ page.

For more information, refer to FAQs on the New Agency Billing System or contact Constant Contact Support.
 

Tip: Are you looking for information about Constant Contact’s Email and Digital Marketing product? This article is for Constant Contact’s Lead Gen & CRM product. Head on over to the Email and Digital Marketing articles by clicking here. Not sure what the difference is? Read this article.

Entering IBAN Payment Information

You will need to enter payment information in order to pay license and service fees to Constant Contact. You can enter payment information that utilizes either a bank account or a credit card as a primary payment method. Constant Contact strongly recommends using the bank account payment method, as it offers lower transaction fees and does not require as many updates to associated account or billing information.

Some countries in the European Union and the United Kingdom (UK) support international bank account numbers (IBAN) in order to utilize bank accounts. To enter bank account information, do the following:

1. Click Settings in the left toolbar. 
2. Click Billing Info, located under My Company in the left panel.
   
   

    

3. Click Edit/Change Card.
   
   

    

4. Click IBAN in the Choose a Payment Method section.
   
   

    

5. Enter the name associated with the IBAN record in the Name field.
6. Enter the IBAN information in the Card Details field.
7. Click the The information provided will be used under the terms of the Stripe agreement checkbox.
8. Click Save. 
   
   

    

Editing Saved IBAN Payment Information

There may be a time when you need to update or edit your IBAN information. To edit your saved IBAN information, do the following:

1. Click Settings in the left toolbar. 
2. Click Billing Info, located under My Company in the left panel.
   
   

    

3. Scroll to the Choose a Payment Method section. Click Edit/Change account.
   
   

    

4. Select the IBAN tab.
   
   

    

5. Enter the name associated with the IBAN record in the Name field.
6. Enter the IBAN information in the Card Details field.
7. Click the The information provided will be used under the terms of the Stripe agreement checkbox.
8. Click Save.
   
   

    

    

Note: To cancel any changes to your information, click Cancel. Your settings will revert to the most recent bank account or credit card on file.

Entering Credit Card Payment Information

If you prefer, you can use a credit card instead of a bank account for billing purposes. To enter credit card information, do the following:

1. Click Settings in the left toolbar. 
2. Click Billing Info, located under My Company in the left panel.
   
   

    

3. Click Credit Card in the Choose a Payment Method section. Enter the name on the credit card in the Name field.
4. Enter the street address attributed to the credit card billing address in the Billing Address field. 
5. Enter the city attributed to the credit card billing address in the City, State, and Postal Code field.  
6. Enter the country attributed to the credit card billing address in the Country field.
7. Enter the credit card number in the Card Number field. Enter the credit card expiration date in the MM/YY field. Enter the three-digit card verification code (CVC) into the CVC field.
8. Click the The information provided will be used under the terms of the Stripe agreement checkbox.
9. Click Save.
   
   

    

Note: If your credit card billing address information is the same as the company address information in the Company Profile, you can click the Use company address for billing checkbox to automatically populate those fields. 

Important: You must click the The information provided will be used under the terms of the Stripe agreement checkbox in order to save your credit card information.

Editing Saved Credit Card Payment Information

There may be a time when you need to update or edit your credit card payout information. To edit your saved payment information, do the following:

1. Click Settings in the left toolbar. 
2. Click Billing Info, located under My Company in the left panel.
   
   

    

3. Click Edit/change.
   
   

    

4. Enter your new credit card information.
5. Click Save.
   
   

    

When saving new credit card information, your newly saved credit card will replace your previous payment method.

Once the system has determined that your credit card is active and usable, the credit card will be verified.

This verification process is normally instant, though it can take more than a few minutes to complete.  

Important: You must click The information provided will be used under the terms of the Stripe agreement checkbox in order to save your changes. 

Note: To cancel any changes to your information, click Cancel. Your settings will revert to the most recent bank account or credit card on file. 

Entering VAT Information

If you are located in a country that is part of the European Union or the United Kingdom (UK), you will most likely need to enter value-added tax (VAT) information in order to receive payments. To enter VAT information, do the following:

1. Click Settings in the left toolbar. 
2. Click Billing Info, located under My Company in the left panel.
   
   

    

3. Scroll to the Value-Added Tax section. Enter your VAT number in the Enter your agency's VAT number field, if applicable.
4. Click Save.
   
   

    

Be aware that these settings may not appear if your agency is located outside of the European Union or the United Kingdom (UK). For more information on VAT usage, contact your agency.
 

Editing VAT Information

You can edit your VAT information as necessary. To edit VAT information, do the following:

1. Click Settings in the left toolbar. 
2. Click Billing Info, located under My Company in the left panel.
   
   

    

3. Scroll to the Value-Added Tax section. Click Edit/change.
   
   

    

4. Enter your new VAT number in the Enter your agency's VAT number field, if applicable.
5. Click Save.
   
   

    

Countries Supporting IBAN

Not every country in the European Union supports IBAN. Consult with your accountant to determine whether or not your country supports IBAN.

Regarding Payment Thresholds

To avoid errors and potential issues, Constant Contact will not provide a payout if your bank account's payout balance is below a minimum threshold. That threshold is based on your selected currency. These thresholds are as follows:

• Bank accounts that use the Euro (EUR) have a minimum payout of 1.00 euros.
   
• Bank accounts that use the British pound sterling (GBP) have a minimum payout of 1.00 pounds.
   
• Bank accounts that use the Swiss franc (CHF) have a minimum payout of 5.00 francs.
   
• Bank accounts that use the Danish krone (DKK), Norwegian krone (NOK), or Swedish krona (SEK) have a minimum payout of 20.00 kronor.

Be aware that if your available account balance is less than the minimum payout amount, then it will remain in your Stripe account until your balance increases.

Questions?