Understanding Salesforce Daily API Limits

Tip: Are you looking for information about Constant Contact’s Email and Digital Marketing product? This article is for Constant Contact’s Lead Gen & CRM product. Head on over to the Email and Digital Marketing articles by clicking here. Not sure what the difference is? Read this article.

Salesforce Resources 

This article provides basic information on daily API limits. For more information, contact your Salesforce administrator. Additionally, refer to the following external Salesforce documentation:

• Salesforce API Limits
• API Requests Limits

Reaching the Daily API Limit

When you have reached your Salesforce API daily limit, you will receive a notification within your Salesforce Settings page in Lead Gen & CRM.

You will not be able to view your contact or lead mapping pages when this occurs. An API call is needed to view your current field mappings.

The sync should resume 24 hours after reaching your limit.

The following table shows the relationship type and sync direction between Salesforce and Lead Gen & CRM that count towards your API limit.
 

Reducing API Call Usage

Consider the following when trying to reduce API calls:

• Resolve errors found in the Salesforce Error Log tab.
• Unused fields should be set to Unassigned/Do not include.
• Use the Always use CRM value when mapping to the Lead Gen & CRM standard Phone Number field.
• Reduce the amount of custom fields you are syncing.
• Check with your Salesforce administrator to see if other integrations are using API Calls.

Checking Daily Call Usage

1. Click Setup in Salesforce's top toolbar.
2. Click Company Profile > Company Information in the left panel.
3. View the API Requests, Last 24 Hours field within your Organization Details.

The field shows the current requests.

Did this article answer your question?