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Error Message: The security certificate presented by this website was not issued by a trusted certificate authority

Article: 000005811
Updated: February 12, 2025

Troubleshooting the "The security certificate presented by this website was not issued by a trusted certificate authority. Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server" error message when logging in or navigating around your account

We're sorry you're having trouble logging into your account! This error can occur for several reasons while logging into your account or while navigating to different pages in your account:

  • The system time set on your computer is incorrect - Correcting your system time will solve the issue.
  • You do not have the latest Microsoft Root Certificate update - Please contact your IT admin before making changes to the root certificate. More information is available through Microsoft. 
    Note: Microsoft stopped supporting XP as of 4/8/2014.
  • Constant Contact could have recently updated our website's security certificates - If your system time is correct, and you're not using a Microsoft OS, please contact our Support.

 

Any links we provide from non-Constant Contact sites or information about non-Constant Contact products or services are provided as a courtesy and should not be construed as an endorsement by Constant Contact


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