| Administrators | ✓ | |
| Company Managers | ||
| Marketing Managers | ||
| Sales Managers | ||
| Salespersons | ||
| Jr. Salespersons |
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The following error messages are contained in sent failed charge error message emails:
| Error Message | Error Meaning | Suggested Resolution | ||||
|
You have exceeded the balance or credit limit available on your card. | You are making a charge for more than you are able to on your card. |
Contact your card issuer for more information or use an alternative payment method. | ||||
|
The card does not support the specified currency. |
Certain cards cannot make charges in currencies not native to the card's issuing country. |
Contact your card issuer for information on whether the card can be used for the specified currency. | ||||
|
The card has been declined for an unknown reason. |
There are many different reasons why a card issuer could decline a charge. |
Contact your card issuer for more information. | ||||
|
The card has expired. |
Cards cannot be used after a set expiration date. |
Use another card. | ||||
|
The card has insufficient funds to complete the purchase. |
The available balance for the card may not be enough for the charge. | Use an alternative payment method. | ||||
|
The payment amount is invalid, or exceeds the amount that is allowed. |
There might be an issue with the input payment value. |
If the amount appears to be correct, contact your card issuer or bank to make sure that you can make purchases of that amount. | ||||
|
An error occurred while processing the card. |
There are many different errors that can occur between your card issuer, Lead Gen & CRM, and Stripe. |
Attempt the payment again. If it still cannot be processed, try again later. |
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