30-day money back guarantee

How Constant Contact's 30-day guarantee works

If you aren't satisfied with Constant Contact within the first 30 days after your first payment, you can receive a refund. We'll cancel the product immediately upon your refund request.

• Qualifying for a refund
• Getting money back

Qualifying for a refund

You can request a refund when you cancel within 30 days after your first payment. To qualify for a refund, you must meet the following criteria:

• Submit your request within your first 30 days of service
• Abided by the Terms of Service and Acceptable Use Policy
• Not suspended or paused your account

The money-back guarantee only applies to your base email plan subscription (Lite/Standard/Premium). Any additional add-ons, services, fees, etc., are not refundable.

Constant Contact cannot issue refunds for payments made more than 30 days ago.

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Getting money back

To receive your refund, please call our Billing Team and ask your Billing Support Specialist for it when you cancel your account. Canceling your account online will not automatically process a refund.

Please note: Our money-back guarantee is subject to change at any time.

Questions?