Using the AI Assistant

What to know about the AI Assistant in your Constant Contact account

Our new AI Assistant is designed to help you with various tasks within your Constant Contact account, including setting up your brand, managing your contacts, and creating campaigns. It also leverages GPT-driven insights and user-specific data to provide personalized marketing strategies and tailored guidance, helping you succeed.

Note: We're in the process of releasing our enhanced version of the AI Assistant, so your account may look and behave differently from what's shown below.

How is the AI Assistant different from a chatbot?

The main difference between the AI Assistant and a typical chatbot is that the AI Assistant acts as a more knowledgeable and personalized helper, rather than responding with pre-set answers. It adapts to situations, learns from interactions, and can take proactive actions or decisions.

What can the Assistant do?

We’re continuing to expand the AI Assistant’s capabilities. Currently, it can help you:

• Set up a brand profile and provide colors based on your website
• Brainstorm ideas and strategize your marketing campaigns
  • Try asking: "Help me come up with some email ideas"
• Generate email, social post, and SMS content for you 
• Help you create and send a full email
  • Try asking:
    • "I would like to create an email about [an upcoming open house]"
    • "Do you have any suggestions on which list to send this email to?"
    • "Schedule this email to go out tomorrow at 5pm EST"
• Let you know how your past campaigns performed
  • Try asking:
    • "How have my recent campaigns been performing?"
    • "Why did my last campaign have fewer opens?"
    • "How much revenue did my campaigns generate?"
• Help you add individual contacts (Note: It can't upload a file of contacts at this time), create lists and segments, and review and manage your contacts to keep your list organized
  • Try asking:
    • Can you add this contact [email address] to my [list name] list?
• Navigate you to the appropriate page within your account
• Answer questions about Constant Contact features and provide links to helpful Knowledge Base articles with additional information

Please note: Since this feature is still in beta, it’s not yet perfect—you may encounter flaws, and features may change from day to day as we experiment and add functionality.

How to submit feedback

Your feedback is crucial as we continue to develop and enhance our AI Assistant. Feel free to share your experience on the Constant Contact Community and provide any input that can be used to help you and future customers.

Questions?