Teams & Partners: How to create and send a Central Send SMS campaign

Create and send an SMS message from a primary/hub account that appears as if it were created and sent by the subaccounts/workspaces that you select

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Central Send SMS campaigns allow Teams and Partner accounts to create and send an SMS message from a primary/hub account that distributes to selected subaccounts/workspaces and accesses SMS lists that were created as presets. All the account details and settings pull from the individual subaccount/workspace records, even though it is being created and sent from the primary/hub account. The sent campaign and reporting is then housed in each subaccount/workspace.

Important: Central Send must be enabled by a Constant Contact support agent or your account management team.

1. In the MY ORGANIZATION menu on the left-hand side, click Central send > SMS.
   
   

   Partner Accounts	Teams Accounts

   
   
   
2. Click the Untitled campaign name to rename your SMS campaign. In the Rename your SMS overlay, enter a unique name that you can easily recognize later into the Campaign Name field, then click the Save button. Your contacts never see this name.
3. In the SMS editor, add your content. You create your Central Send SMS message just as you would any other SMS campaign. Please note the following things:
   
   • Variables can be used within your messages, but they cannot be used within a URL. For example, creating an SMS with the message "Visit our website at mycompany.com/[[City]]" will result in an error and prevent the SMS from being sent.
   • The sender name defaults to the name for your teams/partner account, but once the SMS message is sent, the sender name is pulled from each subaccount/workspace.
4. When you're ready, click the Save button.
   
   
   
   
5. Next to the Schedule message option, click Edit to choose your list options and schedule the SMS message.
   
    
   
   
6. Select an SMS Central Send list or create a new one by clicking the "Create list" link. You can see how many accounts and lists the campaign will send to under each list option.
7. Select either:

• Send Now - This sends your text message immediately, as long as the message doesn't fall into the quiet hours timeframe (8:00 p.m - 8:00 a.m.) based on the time zone in your account settings. The Send Now option is disabled during quiet hours, but you're still able to use the schedule option.
• Schedule for Later - This lets you select a date and time in the future to send your text message. You're not able to select times that fall within the quiet hours.

8. Click the Save button.
   
   
   
   
9. Depending on your selection in step 7, click the Send Now or Schedule button in the upper right-hand corner.
   
   
   
   
10. In the Ready to schedule overlay, confirm the action by clicking the Send Now or Schedule button.
    
    
    
    

You can find your sent Central Send SMS on the Campaigns page by selecting "Central Send SMS" from the Campaigns drop-down menu. Although this campaign shows as sent in your primary/hub account, there won't be any reporting. The reporting for the email is unique to each subaccount/workspace.

Did you know? Central Send SMS campaigns and standard SMS campaigns can't be used interchangeably. You can copy a Central Send SMS to use as another Central Send SMS, but you can't copy a standard SMS campaign to use as a Central Send SMS, or vice versa.

Questions?