Repair a connection to a social media profile

Fix an "account" error when a social media account becomes disconnected from your Constant Contact account

Your social accounts can sometimes become disconnected from your Constant Contact account when the social platform needs you to update your permissions or invalidates token connections if you haven't used them in awhile. It can also happen if you remove the Constant Contact app from your social media account, but don't also disconnect the account from your Constant Contact account. If you want to keep using the social profile, all you have to do is repair the connection:

1. In the left-hand menu, click Marketing channels > Social posts.
2. Click the Accounts tab.
3. Under the social platform with the "Error" message, click the "Reconnect account" link.
   Note: If your Instagram account is managed through your Meta Business Account, repairing the Facebook connection will repair the Instagram connection. If your Instagram account is independent of your Facebook account, repair the connection through the Instagram tile.
   
   
   
   
4. Click the Repair Connection button.
   
   
   
   
5. Click the Continue button and follow the prompts to log back into your social media account to finish repairing the connection.
   
   
   
   

Did you know? If your connection becomes disconnected, it doesn't prevent you from creating social posts. The posts can be saved as drafts until you're able to repair the connection.

Questions?