View your contact list import and export activity

Check the status of list imports and exports, check for errors, or download an exported list from the Activity page

The import and export activity for your account gives you lots of useful information to help you better manage your email and SMS contacts and your lists.

• Information available on the Import and Export Activity Page
• View the import and export Activity Page

Information available on the import and export Activity Page

• Check the progress - Most list imports and exports happen fairly quickly, but if your list is on the larger side, it can take some time. You can check the status of a list uploading from a spreadsheet or the progress when exporting a list. Your list may be in queue, pending, running, complete, or may result in an error that needs to be fixed before the process can complete.
• Get a count - After contacts have successfully been uploaded, you can see the total number of new and updated contacts brought in. If a contact is already in your account, their information is updated to reflect the information you imported.
• Download an exported list - If you have less than 300 contacts on your list, you can download the resulting spreadsheet from the button in the success banner that appears at the top of the dashboard when your export is completed. If you have more than 300 contacts, you have to download your spreadsheet from the activity page.
• See the names of imported files - Not sure if you already imported a file? You can check to see if the file name is included in your import activity. If you continuously upload the same file because you manage it outside of Constant Contact, you can see the dates that the file was last imported.
• See deleted contact and list totals - If you delete contacts or lists from your account, you can see the date they were deleted and get a count of how many were deleted.

Important: The download options for any list export activity are available for up to 10 days or 101 exports, whichever comes first.

View the import and export Activity Page

1. From any tab of the contacts dashboard, click . . . > View Import/Export Activity in the upper right-hand corner of the page.
   
    
    
2. Click Refresh to get the latest information.

• Export contacts - If you exported a list, click the link in the Details column to download a CSV or Excel spreadsheet.
• Upload from file: Imported - If you imported a list, you can click Contacts > Lists  to view the list and see the contacts that are a part of it.

• New contacts - New contacts include any new email address that doesn't currently exist in your account. This can include contacts who have never been part of your list before, or contacts that were deleted from your account and re-added at a later time.
• Updated contacts - Updated contacts include email addresses that already exist in your account but are also on the list you import. If the contact information in your file is different than the information in the contact record, the information is updated. If there is new information that isn't in the contact record, it is added, and if there is information not in your file that exists in the contact record, it is left alone.
• Unsubscribed contacts - If a contact unsubscribed and was deleted from your account and then is added back into your account through a file import, the contact stays unsubscribed. Contacts that are imported as unsubscribed don't count towards your billing tier, and can always opt back into receiving emails by rejoining your list through a sign-up form.

• Upload from file: Not imported - If you have import errors, click the "Resolve errors" link to correct them. Contacts that don't have an email address and don't have an SMS phone number or SMS consent date can't be imported
• Delete Contacts - If you deleted contacts, they no longer appear in the Contacts table, and aren't visible in your lists. If email reporting is associated with a deleted contact, their email address is visible in the reporting with a strikethrough line through it. Deleted contacts can be added back to your account at any time, but contacts that were unsubscribed when they were deleted keep their unsubscribed status unless they re-join your list through one of our sign-up tools and opt back in.
• Delete Lists - If you deleted lists, they no longer appear in the Lists table. Once a list is deleted, you can create a new list and re-use the list name again, but it won't add the original contacts back onto the list.
  
  

Questions?