Verticle scroll bars missing when using a Mac or PC

Update the settings on a Mac or Windows PC to make the scroll bars visible within a webpage or in a drop-down menu

Scroll bars are very handy when the window you're working in is set to a specific size, but you still want to access features and content that fall outside of the window dimensions. Clicking in the area you want to scroll in and dragging your finger up and down on the mouse (Mac), using the mouse's scroll wheel (PC), or using the directional arrows on your keyboard lets you see the scroll bar, but it's not always apparent where to click. A more permanent option is to change the settings on your Mac or PC so that the scroll bars are always visible. This ensures that no matter what window or drop-down menu you're viewing, even outside of Constant Contact, you always have access to the scroll bars:

• Example of scroll bars within Constant Contact
• Enabling scroll bars on a Mac
• Enabling scroll bars on a Windows PC

Example of Constant Contact with and without scroll bars

When the scroll bars are disabled, it can be confusing how to navigate around the page. Sometimes the scrollbars show themselves when you put your mouse where they should be, and sometimes they're disabled altogether, depending on your computer's settings.

• Example of email editor with scroll bars displayed:
  
  
  
  
• Example of email editor with hidden scroll bars:
  
  
  
  

Enabling scroll bars on a Mac

On a Mac, the scroll bar settings can be found in your System Preferences.

1. In the Menu bar, click Apple Menu > System Preferences.
   
   
   
   
2. Click General.
   
   
   
   
3. Next to the "Show scroll bars" heading, select "Always."
   
   
   
   

For more help setting up your preferences on a Mac, please see Apple's Support.

Enabling scroll bars on a Windows PC

On a Windows PC, the scroll bar settings can be found in your System Settings.

1. In the Windows taskbar, enter "Settings" into the Search field.
2. Click the Settings option.
   
   
   
   
3. From the Settings menu, click the Accessibility option.
4. In the Vision section of the Accessibility menu, click the Visual Effects option.
   
   
   
   
5. From the Visual Effects menu, click the toggle next to the "Always show scrollbars" option so that it's in the "On" position.
   
   
   
   

For more help setting up your preferences on a Windows PC, please see Microsoft's Support.

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