Safelist email addresses in an email client or security program

Prevent emails from ending up in a Spam folder by adding the "From Email" address to a contact list

If your contacts are telling you that they're not receiving your email, a good place to start is to have them check their spam or junk folder. If they see your email there, then ask them to safelist your email address. Safelisting an email address ensures that emails sent from that specific address reach the Inbox, instead of being marked as spam. In some cases your contacts only have to update the safelist in their email service, but sometimes they also have to update the safelist in their security program.

Each email provider or security service has their own instructions for adding email addresses to a safelist.

• Safelist an email address in an email client
• Safelist an email address in a security program

Did you know? If your "From Email" address is from a free email service, like AOL, Gmail, Outlook, or Yahoo, it can cause bounces or blocks based on an email client's DMARC policies. Consider upgrading your email address to a domain-based address to help prevent deliverability issues.

Safelist an email address in an email client

AOL Webmail

In AOL Webmail, your contact list is your safelist. To add the "From Address" to your AOL contacts:

1. In the email header, place your cursor over any part of the sender's email address and click the "Add to contacts" link.
   
   
   
   

For additional help with safelisting email addresses in AOL, please see AOL's support.

Apple

Apple Mail / Mac Mail

1. Open your inbox and select an email that you want to safelist.
2. In the email header, click on the from name or reply-to email address and click the "Add to VIPs" option.

iCloud Mail

1. Open your iCloud Mail, and click the gear icon.
2. Select the "Settings" option.
3. In the left-hand menu, click Rules.
4. Click "+ Add new rule."
5. Give your rule a name so you can easily identify it later.
6. In the Message is from field, add the email address you want to safelist.
7. In the Actions section, select the "Move to folder" option.
8. From the Folders menu, select a folder where you want to route emails from this sender, then click "Done."
9. Click the Add button.

For additional help with safelisting email addresses or making a sender email a VIP in Apple Mail or iCloud Mail, please see Apple's Support.

AT&T Web Email

1. Open your mailbox.
2. Select Options on the top right hand side > Mail Options > Filters > Add Filter.
3. Select Filters.
4. Click "Add Filter".
5. In the top row, labeled From Header, select "contains" from the pull-down menu. Enter the address in the text box next to the pull-down menu.
   Example: You can either give a specific email address or use @xxxxx.com or *xxxxx.com to safelist the domain (replace the xxxxx with the domain name).
6. Move down to the bottom where there is the option "Move the message to". Select Inbox from the drop-down menu.
7. Select the Add Filter button once again.

For additional help with safelisting email addresses in AT&T, please see AT&T's support.

Comcast SmartZone / Xfinity

1. Click Address Book.
2. Click "New" and choose "New Contact."
3. Add the email address and any additional information.
4. Click Save.

For additional help with safelisting email addresses in Comcast SmartZone, please see Xfinity's support.

Cox.net Email

Cox.net users now use Yahoo Mail. For additional information, please see Cox's support.

EarthLink

1. Open the Address Book.
2. Click Add.
3. Enter your contact's domain.
4. Click Save.

For additional help with safelisting email addresses in Earthlink emails, please see Earthlink's support.

Gmail

In Gmail, your contact list is your safelist. To add the "From Address" to your Gmail contacts:

1. In the email header, place your cursor over any part of the sender's from name and click the Add contact icon.
   
   
   
   

For additional help with safelisting email addresses or controlling who's saved as a contact in Gmail, please see Gmail's support.

GoDaddy

1. Click Email > Settings > Message Filters.
2. Select Allowed List.
3. Click Add New.
4. Enter in the email address you want to safelist.
5. Click OK.

For additional help with safelisting email addresses in GoDaddy, please see GoDaddy's support.

Kinetic / Windstream

1. Click the Settings tab.
2. Click Messages.
3. Click Allow and Block Messages.

For additional help with safelisting email addresses in Kinetic/Windstream, please see Kinetic's support.

Mozilla Thunderbird

1. Check if your contact's email is in your Junk folder, right-click on the email and choose "Mark As Not Junk".
2. Click Address Book.
3. Make sure that the Personal Address Book is highlighted.
4. Click New Card, the New Card window will display.
5. Under the Contact tab, copy your contact's "From" address and paste it into the Email dialog box.
6. Click OK.

For additional help with safelisting email addresses in Thunderbird, please see Mozilla's support.

Outlook

For 2013

1. In Outlook, go to the Home tab.
2. Click Junk > Junk Email Options.
3. Select the Safe Senders tab and click Add.
4. In the Add address or domain box, enter the email address or the domain name you want to safelist.
5. Click OK and close the window.

Outlook Classic

1. In the email header, place your cursor over any part of the sender's email address and click the three dots (. . .) under the sender's name.
2. Click the "Add to Outlook Contacts" option from the drop-down menu.

Outlook.com and Outlook 365 Desktop

In Outlook, your contacts list is your safelist. To add the "From Address" to your Outlook contacts:

1. In the email header, place your cursor over any part of the sender's email address and click the "Show more" link.
   
   
   
   
2. Click the Add to contacts button.
   
   
   
   

For additional help with safelisting email addresses in different versions of Outlook, please see Microsoft's support.

Road Runner Webmail

Adding an email address to the safe sender list will add the email to your inbox and future emails will be delivered to the inbox.

1. Open your Road Runner mailbox.
2. Open your Junk Mail folder.
3. Select the email that includes the e-mail address you would like to add as a safe sender.
4. Click "Mark as Not Spam".

For additional help with safelisting email addresses in RoadRunner, please see Road Runner's support.

Verizon

1. Open your Inbox.
2. Click Options.
3. Click Block Senders.
4. Locate the “Safe List”.
5. Enter your contact's domain.
6. Click OK.

For additional help with safelisting email addresses in Verizon, please see Verizon's support.

Yahoo

In Yahoo Mail, your contact list is your safelist. To add the "From Address" to your Yahoo contacts:

1. In the email header, place your cursor over any part of the sender's name and click the Add to contacts button.
   
   
   
   

For additional help with safelisting email addresses and using message filters in Yahoo, please see Yahoo's support.

Safelist an email address in a security program

Certain firewall and intrusion prevention security programs can interfere (or block) email from Constant Contact. If your contacts aren't receiving your emails and you already had them safelist your "From Email" address in their email client, they sometimes also have to update the safelist in their security program as well. This is less likely to affect web-based email programs, like Gmail, Yahoo, or AOL, and more likely to affect desktop-based email programs, like Outlook, Thunderbird, or AppleMail, because they sit behind the firewall for an operating system or network.

If you don't see your contact's security program listed below, they'll have to visit support webpage for their security program and search for instructions to add "safe senders" to the safelist, or contact them directly.

Important: Some security programs prompt you to restart your computer to allow the changes to take effect.

McAfee SpamKiller

1. Click Friends.
2. Click Add.
3. Enter the "From Email" address.
4. Click OK.

For additional help with safelisting email addresses in McAfee, please see McAfee's support.

Norton AntiSpam

AntiSpam works along with Outlook, Outlook Express, Netscape and Yahoo, MSN/Hotmail to block spam emails before they reach your inbox. To make sure emails reach you, you can add us to your Personal Friends list or Global Friends list. Here is how you can do that:

1. Start Norton AntiSpam, select Status & Settings tab.
2. Select "AntiSpam".
3. Select Configure button on the bottom right-hand side of the screen.
4. Select the Allowed List tab - second tab on the list of tabs.
5. Select Add.
6. Enter the "From Email" address in the Email address box.
7. Select OK.

For additional help with safelisting email addresses in Norton, please see Norton's support.

SpamAssassin

1. Find the spam assassin folder on your hard drive, and open it.
2. There will be a file named user_prefs. Open it with a text editor (such as Notepad).
3. If there is no such file, create it - instructions are available from SpamAssasin.
4. Make a new line in the file. On that line, enter whitelist_from, followed by the "From Email" address that you wish to safelist. To safelist the domain, enter @xxxxxx.com (replace the xxxxx with the domain name).
5. Save and close the file.

For additional help with safelisting email addresses in SpamAssassin, please see SpamAssasin's support.

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