Unable to connect a MINDBODY account with Constant Contact

Ensure you're logged into MINDBODY with the Owner login to complete the integration with Constant Contact

In order to properly connect your MINDBODY account to Constant Contact, you must be logged into MINDBODY using the Owner login. The Owner login is the unique login that was issued when you originally signed up for MINDBODY.

• Error message in Constant Contact when you're not logged in as the owner
• Steps to check your MINDBODY account to see if you're logged in as the owner

Error message in Constant Contact when you're not logged in as the owner

When attempting to sync your MINDBODY contacts into Constant Contact, you'll receive the following error if you're not logged in with the Owner login:

"We couldn't connect your MINDBODY account. Please make sure you've logged in using your MINDBODY owner login, and entered the corresponding site ID below"

Steps to check your MINDBODY account to see if you're logged in as the owner

It is possible for the Owner login to have the same username as a Staff or Consumer login; however, the Owner has specific permissions available within the Manager Tools. To ensure that you're logged into MINDBODY with the Owner login:

1. In your MINDBODY account, click the HOME tab.
2. Click Manager Tools.  
3. In the MINDBODY Add-Ons section, look for "API Integrations." If it isn't listed, then you're not logged into MINDBODY as the Owner.
   
   
    

Once you've confirmed that you're logged into MINDBODY as the Owner, you can continue syncing MINDBODY contacts into Constant Contact.

For more information about the MINDBODY Owner login, please see MINDBODY's support.

Does your account look different?

You may be using a newer version.

1. Click Settings in the navigation bar on the left. 
2. In the MINDBODY Add-Ons section, look for "API Integrations."

If it isn't listed, then you're not logged into MINDBODY as the Owner.

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