Common Questions About 'Posts'

This article lists some common queries you might have while creating, scheduling, or managing your posts.

In This Article

1. Which platforms support multiple images, GIFs, and videos?
2. How are my videos shared on social media?
3. What does the ‘Copy To’ button do?
4. Can I add hashtags in my posts?
5. Which Platforms Support Link Preview Customization?
6. Why can’t I see the link preview in my Twitter post?
7. Why do my posts show ‘Published by Ready Social’ on Facebook Page/Group and Twitter?
8. How can I share my WordPress Blog posts with Ready Social?
9. Why are my posts not getting published as per the schedule?
10. Why is my post generating an error?
11. Why is my post showing in the 'Unscheduled tab'?
12. I have disabled URL shortening, but my links are still getting shortened. Why?
13. How do I stop all sharing activities of a connected account?
14. Why cannot I see my First Comment enabled?
15. My posts are delivered, but my First Comment is not. Why?

1. Which Platforms Support Multiple Images, GIFs, and Videos?

Ready Social enables you to incorporate images, GIFs, and videos into your posts, making them visually appealing. However, due to API restrictions, only some platforms allow you to post multiple images, GIFs, videos, or carousel posts via third-party applications, such as Ready Social.

2. How Are My Videos Shared on Social Media?

Ready Social gives you the liberty of posting videos of any size.

So, what happens if the video is larger than what is allowed by the social network or if the network doesn't support video uploads. The video gets uploaded to our servers, and a link to the video is shared in your post.

Ready Social supports the following video formats:

• .avi
• .mp4
• .mov
• .webm

This is how your videos will be shared on different social networks:

• On Facebook, your video post will be shared just like any other image post you share on Facebook.
• On Twitter, you can share native videos that are up to 140 seconds long. Videos exceeding 140 seconds cannot be shared on Twitter. 
• On LinkedIn Page, your video will be shared natively like any other video post you share. With the LinkedIn profile, the video is uploaded to our servers, and a link to the video is shared in your post.
• Pinterest doesn't support video uploads. Your video will be uploaded to our servers and posted with a Ready Social server link. When you click on the video, it will open in a separate window under Ready Social's video page.
• On Instagram, for a business profile, it'll publish directly and play natively if it matches the criteria given here.
• For personal profiles, and for the videos that don't match the criteria, you will have to share your video posts using push notifications/reminders for personal accounts. The post will look like any other posts you share on Instagram. However, for the Business accounts, you can use direct publishing, and the video will be published directly.
• On Google My Business, it'll be posted with a Ready Social server link. When you click on the video, it will open in a separate window under Ready Social's video page.
• You can schedule videos on Bluesky in .mp4, .webm, or .mov formats. Each video can be up to 60 seconds long, with one clip allowed per post.

3. What Does the ‘Copy To’ button Do?

The 'Copy To' button allows you to copy all your scheduled posts and schedule them from other accounts.

1. Log into your Ready Social Dashboard.
2. Click on  Posts > Manage Posts
3. Select the posts you want to copy, one by one. To select all the posts in the queue, just click on the 'Select All' checkbox.
4. You'll find a 'Copy To' button. Click on it and select the accounts you want to copy these posts to.

4. Can I Add Hashtags in My Posts?

Yes.

While the hashtags will appear like plain text in blue when you create posts, they will be published as clickable hashtags.

5. Which Platforms Support Link Preview Customization?

The following platforms will support customizing your link preview:

• LinkedIn
• Facebook verified Pages

All other platforms, including Facebook unverified pages, will display the link preview as per the default link's OG data.

Image Posts with Destination links:

To redirect users to your destination links, you can enter the desired URLs for platforms such as Google Business Pages and Pinterest using the CTA (Call-to-Action) option.

Steps to do a domain verification for your Facebook page:

You can customize the Image preview on Facebook if the domain of the weblink is verified. 

Domain Verification is the process of telling Facebook that you own the website. Through the process, you’ll add a bit of code to your website, which Facebook will search for in order to verify it on their side. Once it’s verified, you can associate your Facebook page with your verified domain so that Facebook knows it’s okay for that page to edit link previews from that website.

Domain Verification is for anyone who owns a website and wants to control the appearance of their link previews when they publish to Facebook. Without Domain Verification, you will not be able to customize the thumbnail image or edit the title or link description when sharing links from your own website. 

Understand how the OG data for default link preview works:  

Ready Social previews images from the open graph (o.g.) meta tag of the web page you are sharing. If the web page does not use an o.g. image meta tag, Ready Social cannot show its preview. 

If you are that site's owner, you will need to make some modifications to the page to accommodate an open graph meta tag.

If you change the Image preview in Ready Social, it'll still share a post with the default Image set to the link when the post is shared on Facebook and Twitter, because they don't offer the option to customize the link preview in their API. Therefore, you will not see the Image you set in Ready Social with your post on Facebook and Twitter. 

6. Why can’t I see the link preview in my Facebook or Twitter post?

This happens when the link is not validated by Facebook or Twitter - Twitter Cards, for that tweet, is not properly defined. 

To check whether the URL is validated by Facebook, visit this page. For Twitter, visit this page. If your link generates a preview here, it will definitely generate a preview when it's published from your Twitter account. 

However, if the validator doesn't crawl the metadata and shows an error, then the link is not validated by Facebook or Twitter. Consequently, the link will be published as plain text. 

7. Why Do My Posts Show ‘Published by Ready Social’ on Facebook Page/Group and Twitter?

When you use a third-party tool (like Ready Social) to publish posts on your Facebook Page and Groups, your posts show 'Published by the *name of the tool*.'

Don't worry! In the case of the Facebook Pages, only you (the admin) can see this - other users won't be shown 'Published by Ready Social.'

Posts published to Facebook Groups will show a "Ready Social" link, which is visible to both Admins and followers.

All Twitter posts will display a "Tweet source label" to indicate whether the tweet was posted directly through Twitter or via a third-party tool like Ready Social. You can find more information on the same from Twitter right here.

We want that source stamp gone, too. This source stamp is something that is added by the social network platforms. Therefore, it is not possible to remove it. As per the guidelines of Facebook and Twitter, All third-party scheduling tools will have source stamps on the posts published through them. We wish we could remove it, but unfortunately, it's not possible for the time being. 

8. How Can I Share My WordPress Blog Posts With Ready Social?

There are two ways you can share your WordPress blog posts with Ready Social:

• You can use our Zapier integration. ( How To Integrate Ready Social With WordPress)
• You can use our RSS Feed automation feature. ( How to add an RSS Feed)

9. Why are My Posts Not Getting Published according to the Schedule?

Usually, this happens when you select the wrong time zone. 

To change the time zone, click on 'Profile' in the header and select the 'Your Profile' option.

From the Pop-up, click on Date and time. Here, you will be able to select your preferred time zone. 

10. Posts Can Go into The 'Error' Tab For The Following Reasons:

• A particular social platform may have rejected the posts. In such a case, go to the 'Error' tab, fix the content error, and then re-share/reschedule it.
• Your authorization token might have expired. To fix this issue, you need to reconnect your account with Ready Social. If it still does not work, you may have to re-authorize your page (Re-authorization is for Facebook, Linkedin, and Pinterest in particular).
• You may have violated the terms and conditions of that particular social media site, and hence, you aren't able to publish posts for that particular account. 
• You may have shared the same post on multiple Twitter accounts.
• You might have uploaded large image files, which are not allowed by certain social networking websites. Go through the social network’s FAQ section for their image guidelines.
• You may not have access to configured Groups or Pages after your authorization with Ready Social.
• In the case of Instagram, you will receive a rate limit reached error if you have shared up to 25 posts in 24 hours. Learn More

11. Why is My Post Showing in The 'Unscheduled Tab'?

While using Ready Social, you may see your posts in the Unscheduled tab due to the following reasons:

• You may have added a post to the queue, but you haven't specified time slots for that account. In such a case, you will need to go to Manage  Account > click on Edit with the respective account > and then Add time slots.
• You may have scheduled more posts than your account limit.  These posts cannot be published and are moved to the Unscheduled tab.
• You may have connected more accounts than the limit of the subscription you purchased. In such a case, the additional accounts will be locked, and posts scheduled for them will be moved to the Unscheduled section.
• You may have paused the sharing activity for any account. In such a case, when the publish time of a post scheduled for that account is passed, it'll go to Unscheduled.

12. I have Disabled URL Shortening, but My Links are Still Getting Shortened. Why?

You must have forgotten to remove your default URL shortener.

To remove your default URL shortener,

• Go to 'URL Shortening'.
• Navigate to your default URL Shortener and click on the little cross sign next to 'Default'.

Now, your links won't be shortened anymore.

13. How Do I Stop All Sharing Activities of a Connected Account?

To stop all sharing activities of your connected accounts:

• On the 'Manage Accounts' page, hover over the accounts for which you want to pause sharing.

• Click on the 'Running' button to change it to 'Pause'.

  

• All sharing activities of this account will be suspended till you switch back to 'Running'.

The pause button helps you to suspend your account activities while you are busy planning your marketing strategies.

14. Why Can't I See My First Comment Enabled?

You will be able to see the First Comment on those Instagram Business accounts that are connected to your Facebook profile, which you will re-authorize. 

For those profiles, where you have not allowed permissions, you will be prompted through the manage accounts, from the queued posts (where you will find information stating that the first comment will not be published), and from the delivered section (where you will find information stating that the first comment was not published as the permissions were not granted)

Do not worry, you do not have to re-authorize every time; this is just a one-time setup.

15. My Posts Are Delivered, But My First Comment is Not. Why?

The possible reasons for your post being delivered without the first comment are as follows:

• Community guidelines not met
• Have not re-authorized the profile yet, granting Ready Social access to manage comments on your Instagram account 

The queued post will display a warning, asking you to re-authorize your account, and will inform you that the first comment will not be published. The delivered tab will show the message that the post was delivered but the first comment was not authorized and hence, the first comment was not delivered. The remedy to this is to re-authorize your account and enable Ready Social to manage comments.

Questions?