Ready Social's Social Inbox empowers you to engage with your audience on social media, proactively replying to messages, comments, and mentions of your brand. Additionally, you can track and manage conversations from multiple accounts on a single dashboard and respond to them with ease by grouping these accounts into a separate inbox.
This article will walk you through the whole process of creating custom inboxes and managing multiple conversations seamlessly with Ready Social’s Social Inbox.
The social media accounts supported in the Social Inbox are:
If you have access to Inbox and have already connected accounts on Ready Social that can be accessed in Inbox (Facebook page, Instagram Business Profile & LinkedIn Page), a default Inbox should be available with your most recent messages and comments.
As an owner, administrator, or manager of the account, you can set up new inboxes and delete existing ones.
Here are the steps you have to follow to set up separate social inboxes:
Log in to Ready Social and select Inbox from the main menu on the dashboard.
Click on the Add Inbox icon.
Select the accounts you want to add to this particular inbox and click Add.
There is no limit to the number of separate inboxes you can set up in Ready Social. However, a single account can only be added to one inbox, which limits the number of inboxes that can be created.
Ready Social's Social Inbox offers a range of granular capabilities to simplify the process of handling conversations.
Once your Inbox is created, you can:
Note:
You can refine the reply you have entered using AI Pilot. Once you have typed the response, click on the AI Pilot icon and select the relevant option:
Note: All the conversations, accounts, or Inboxes with a green dot mean they contain unread messages.
Social Inbox allows you to react to messages, comments, and mention posts as well.
You can hide and delete certain comments as well as your own posts from any social inbox in Ready Social.
This feature enables you to exercise better control over the visibility of negative comments or statements you don't want to catch the audience’s eye.
All you have to do is click on the delete button under the post or the comment to erase it from the inbox and your account.
To hide certain comments from Facebook pages, you can click on the eye icon, which is the Hide button, to remove it from the sight of people who see your post.
Adding tags to conversations is another feature within the social inbox. You can create and assign tags to classify conversations for better prioritization and tracking. These tags help filter conversations in the inbox for improved visibility and better control of engagement.
You can add Notes to conversations to keep track of important details, customer preferences, or follow-up actions. When different team members handle a conversation, these notes can prove extremely helpful. You can maintain context, collaborate with your team, and ensure timely responses, making your interactions more organized and efficient.
Note: Notes and Tags in the inbox are conversation-specific, i.e., each tag and note appearing beside a specific conversation is unique to that conversation. However, you can add the same tags to multiple conversations if you want.
You can filter your messages by tag. You can select multiple tags to filter out messages.
At the bottom of the tags list, you will find a toggle. If you keep it in the off position, any message that matches even a single one of the selected tags will be filtered out.
But if you switch the toggle on, the message that has all the selected tags will be filtered out.
In a single inbox, messages can be classified first and foremost by their statuses. This defines the progress the conversion has made in the workflow of the inbox. Here are the statuses available in the Ready Social inbox:
There are multiple ways you can filter and sort conversations within an inbox. You can use filters to quickly refine your conversation list and focus on what matters most.
Use filters to refine the conversation list based on:
You can filter an Inbox view to see conversations from specific accounts only. Here’s how to do it:
If you navigate to the conversation list in a particular inbox, you will see a checkbox beside each message thread. From here, you can select multiple conversations for taking bulk actions.
Bulk actions available are based on the statuses:
1. Inbox - Mark as unread, Mark as done, and Add tags.
2. Unread - Mark as read, Mark as done, and Add tags.
3. Starred - Mark as unread, Mark as done, and Add tags.
4. Done - Mark as unread, Move to Inbox, and Add tags.
When you take any of the above-mentioned actions, it will be applicable to all the selected conversations.
You can set the Inbox notification to receive hourly or daily notifications about new messages, mentions, and comments in your web app
Go to Profile settings on the top right corner of the dashboard and select Notification Settings.
Scroll down to the Social Inbox settings and adjust the notification frequency according to your preferences.
You can disable notifications for the Inbox from the Notification Settings.
Notification Settings >> Social Inbox >> Receive Notifications Via >> None
You can also mute particular DMs for specific accounts.
Just go to the message thread from that account, navigate to click on the three dots at the top-right corner of the dashboard and select Mute Notifications.
Use the keyword-based search to find specific conversations across all accounts in an Inbox. Type the keyword in the search bar and click ENTER to filter out the relevant conversations. Search results highlight keywords in messages, comments, and notes for easy identification.
The social inbox in Ready Social is accessible to multiple team members with the appropriate permissions, facilitating easier collaboration on engagement.
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