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Setting Up DKIM with Namecheap

Article: 000050430
Updated: July 26, 2024

Configuring DKIM setting tells email servers that an email is authentically coming from you. Learn how to setup DKIM settings for the domain provider NameCheap.

DomainKey Identified Mail (DKIM) and Sender Policy Framework (SPF) work in tandem to authenticate Lead Gen & CRM's emails.

That way, even though emails are being sent from a Lead Gen & CRM-owned server, the receiving server knows that email is coming from you. This is an incredibly important step you must take before sending emails out of Lead Gen & CRM.

This article will detail how to set up DKIM and SPF if you are using Namecheap.


Article Contents


Users:
Administrators 
Company Managers  
Marketing Managers  
Sales Managers  
Salespersons  
Jr. Salespersons  

Light Bulb IconTip: Are you looking for information about Constant Contact’s Email and Digital Marketing product? This article is for Constant Contact’s Lead Gen & CRM product. Head on over to the Email and Digital Marketing articles by clicking here. Not sure what the difference is? Read this article.

 


Verifying Your Domain

You will need to have verify the domain that you want to send from before setting up DKIM.

To verify domains, do the following:

  1. Open a new tab in your web browser.
  2. Log in to Lead Gen & CRM.
  3. Click Settings in the left toolbar.
  4. Click Company Email Settings, located under Features in the left panel.
  5. Click the DKIM and Sending Domains tab.
  6. Click the Add Domain button to verify your domain.
  7. Enter an email address tied to that domain.
  8. Click Send Verification Email.
  9. Open another tab in your web browser.
  10. Navigate to your email provider.
  11. Open that email when it arrives in your inbox.
  12. Click the verification link.
  13. Select Get My CNAME Settings
 


Click to enlarge.

Note: Constant Contact offers Professional Services to assist with configuring CNAME and DKIM.
Note: Once your domain is verified, you will see a Get My CNAME Settings link next to that domain.


Adding CNAME Records in Namecheap

You will also need to add CNAME records in NameCheap’s DNS Settings.

To add CNAME records, do the following:

  1. Log in to Namecheap or your DNS provider.
  2. Select the domain to authenticate.
  3. Click Manage.
  4. Click Advanced DNS.
  5. Click Add New Record, located under Host Records.
  6. Choose CNAME as the type.
  7. For the host value, use the first half of the Name field under CNAME Records that is before your domain:

       •  With host information, instead of adding 
           em.makeyourmarketing.com, only add em

       •  With domain information, only 
           add s1._domainkey or s2._domainkey.

  8. For target, use the Data field under CNAME Settings.
  9. Repeat this process for all CNAME records in the CNAME Settings page.
 

 

Note: Automatic can remain as the default.
 


Frequently Asked Questions

Q: Do I need to add SPF TXT records?
A: No. The em.makeyourmarketing.us CNAME record is the SPF record for Lead Gen & CRM.

 

Q: How can I check to see if I correctly set up the CNAME records?
A: MxToolBox is a tool that can help. With it, insert the full key name from Lead Gen & CRM, change the search to CNAME Lookup, and search. If successful, you should see the data from Lead Gen & CRM under the Canonical Name column in MxToolbox.

 

Q: How does this impact what my email looks like in the inbox?
A: The email will show the sending domain as the domain you have configured with DKIM (signed-by), and a return path (mailed-by), including that same domain.

 


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