Removing or Restoring List Members

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Removing Individual Leads

You can remove leads from lists as necessary. To remove a lead from a list entirely, do the following:

1. Click Lists in the left toolbar.
2. Open the list that the desired lead is a member of.
   
   
   
   
3. Click the Members tab.
4. Hover over the desired lead and click    Remove, under Actions.
   
   
    

Leads that are removed will not show in the Exclusions tab. Only invalid emails and unsubscribes will show. Removed leads will still have the list appear in the Memberships page of their profile. The list will appear as removed.

Restoring Removed Leads

You can restore removed leads to lists. To restore a previously removed lead, do the following:

1. Click Lists in the left toolbar.
2. Open the list that the desired lead is a member of.
   
   
   
   
3. Type the name of the desired lead in the Add New Member text bar.
4. Click the desired lead.
   
   
    

Restored leads will appear in the list as manually added and will be nested under the Manually Added tab.

Note: A list's Exclusions tab counter will display the total number of leads currently excluded from the list and will only have hard bounced and unsubscribed contacts.

Leads that are hard-bounced or unsubscribed will appear in the Exclusions tab.

Removing All Contacts from Lists

You can remove all contacts from lists while keeping the removed contacts and the associated list in the system.

Be aware that the only available method to remove multiple contacts from a list in bulk is to remove all contacts at once.

To remove multiple contacts from lists, do the following:

1. Click Lists in the left toolbar.
   
2. Click the name of an existing list that contains the leads to be deleted.
   
   
   
   
3. In    Options, scroll down to the bottom of the list and select Remove All Contacts.
   
   
    
4. Enter Clear in the text box of the modal window that appears. 
5. Click Clear Contacts.
   
   

Refer to Using Bulk Edit for more information on adding multiple contacts to lists through bulk editing and the Contact Manager.

Removing All Contacts While Keeping Exclusions

You can maintain list exclusions when you remove contacts from lists. This will remove all contacts from a list while keeping the cleared contacts and the associated list in the system. Be aware that the only available method to remove multiple contacts from a list in bulk is to remove all contacts at once.

To remove all contacts while keeping list exclusions, do the following:

1. Click Lists in the left toolbar.
   
2.  Create a new list that contains the leads to be deleted or click the name of an existing list that contains the leads to be deleted.
   
   
   
   
3. In    Options, scroll down to the bottom of the menu and click Permanently Delete All Contacts.
   
   
    
4. Click Remove All Contacts.
5. Click the Keep Exclusions checkbox.
6. To confirm that you understand you cannot undo this action, check the Can't Undo checkbox.
7. Click Remove All Contacts.
   
   

Deleting Multiple Leads and Lists

Deleting multiple leads at once will require that you build a list, attribute leads to the list, and then delete the list and leads entirely. 

Important: Deleting the list and leads is irreversible. Once you delete a list, the leads on that list will be permanently deleted from your Lead Gen & CRM platform.

To delete multiple leads, do the following:

1. Click Lists in the left toolbar.
   
2.  Create a new list that contains the leads to be deleted or click the name of an existing list that contains the leads to be deleted.
   
   
   
   
3. In    Options, scroll down to the bottom of the menu and click Permanently Delete All Contacts.
   
   
    
4. Click Permanently Delete All Contacts and List (Unrecoverable).
5. Optionally, click the Keep Exclusions checkbox.
6. Enter the number of contacts in the list to permanently delete in the Number of Contacts to permanently delete text field.
   
   Note: When entering the number of contacts to delete permanently, the entered number must match the number of contacts in the list being deleted.
   
   
7. To confirm that you understand you cannot undo this action, check the Can't Undo checkbox.
8. Click Delete All Contacts.