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Manage your account settings

Article: 000005789
Updated: March 6, 2025

Set up or change the default settings in your account, like organization details, billing information, and more



 

The Account settings section is where you can access all of your settings, including your organization details, billing information, password and security settings, account users, verified email addresses, and more. This is also where you can set some of the default information that automatically populates within your campaigns, including your logo, "From" name, and "From" email address. Don't worry, you can still edit this information within individual campaigns. 

Profile name and Account Settings dropdown option

 

Within My Account, all of your settings can be found under the following tabs:

  • Account details tab:
  • Email and sign-up form footer settings
  • Signature information
  • Time zone and language
  • Billing tab:
  • Account emails tab:
  • Manage users tab:
  • Advanced settings tab:

 


Account details tab

Profile details

In this section, you can add or update your:

We use this information if we need to address communications or contact you by phone, and to locate and verify your account when you call in to our Support center and speak to our Intelligent Virtual Assistant (IVA). Your first name is also used to personalize the Account drop-down in the upper-right corner of your account. There can be a slight delay between when you make a change and when you see the new name displayed in your account, and also when the IVA will recognize new user details.
 

Business details

In this section, you can add or update your:

  • Logo - Upload your logo to have it automatically inserted in your newly created campaigns.
  • Industry - Add your organization's industry so you can compare your reporting to others in your industry.
  • Business name - Add your organization or company name to have it appear in all your email footers, or to easily insert it within the body of an email later.
  • Business phone number - Add your organization's phone number to be able to easily insert it within an email later.
  • Business website - Add your website URL to be able to easily insert it within an email later.
  • Default from name - Add the name you want to use as your default "From" name when sending your emails.
  • Business address - Add your organization's physical address that displays in your landing page and email footer. A physical address is required under CAN-SPAM ACT for all commercial emails. This can be:
    • Your storefront
    • Your organization’s headquarters
    • Your home address
    • A valid PO box or virtual mailbox if you don’t have a physical location

      Account details tab with BrandKit, Profile, and Organization detail sections

 

Password & security

In this section, you can update your:

  • User name - This is used to log into your Constant Contact account. You can change your username at any time.
  • User email - This is the "contact" email address for your account, and is the default “From” email address used for your outgoing emails. You need your account password to change it. 
    Light Bulb IconNote: If you're using an email address as your user name, changing the user email won't affect your user name.
  • Password - Your password ensures secure access to your account. It's recommended that you periodically change your password to keep your account extra secure. 
  • Security question - The security question is used to provide extra security if you ever lock yourself out of your account and need to reset your password. You can change your security question at any time, but you need your account password to do it.
  • Multi-factor authentication (MFA) - MFA adds an extra layer of security for your account, beyond your username and password. If we don’t recognize the device being used to log into your account, a secondary factor is required to verify your identity. If you need to change the secondary factor used, you can reset it here.

    Password and Security section

 

 

Other settings


Footer settings

In the Footer settings section, you can add or update the:

  • Update Profile footer link - Include or remove the “Update Profile” link that appears in your email footer.
  • Unsubscribe comment box - Allow contacts to provide feedback for why they’re unsubscribing.
  • Fine print for your sign-up forms - Customize the fine print that displays at the bottom of your sign-up forms. For example, “By submitting this form, you are consenting to receive 'marketing emails' from Southside Cycling.”
  • Privacy policy - Upload a privacy policy document from your Library or add the URL for your privacy policy hosted on your website.

 

Signature information

In the Signature information section, you can add or update the information to be able to insert it within an email, landing page, or SMS message later:

  • Signature name - Enter your name, title, and/or role.
  • Signature email address - Select one of your verified email addresses.
  • Signature image - Add a headshot or other image.

 

Regional settings

In the Regional settings section, you can change the:

  • Time settings - Select the default time zone for your account. The time zone is used for adding a timestamp for new subscribers, the schedule and send time for emails and other campaigns, quiet hours for SMS marketing messages for the timestamps and refresh rates in your reporting, and also provides you with accurate Support information in the Help option at the top of your account.
  • Language - Select a default language for your email footer and other non-editable text in your account and campaigns.

    Regional Settings and Save button

 

Billing tab

On the Billing tab, you can view and manage your:

 

Account emails tab

On the Account emails tab, you can review your:

  • Domains - These are the domains associated with your account. To use a custom domain for sending your emails, it needs to be authenticated. If you don’t have a custom domain, or can’t authenticate it, you’ll see our shared ccsend.com domain here, which you can customize to better reflect your organization.
  • Email addresses - These are the email addresses currently associated with your account. You can see the ones that have already been verified, check the status of email addresses being verified, and verify additional email addresses to be used as the account or billing contact, “From" email address (if it's also been authenticated), or "Reply-to" email address for your outgoing emails.

    Account Emails tab

 

Manage users tab

On the Manage users tab, you can add and manage the users who have access to your Constant Contact account. If you have multiple people who need to access your account for different purposes, it can be helpful to create users and assign specific user roles, such as an Account Manager or Campaign Creator. This gives each person a unique login and restricts their access to what they can do in your account.

Account Managers can do just about everything in your account that you can, except access your billing information. Campaign Creators can create and customize all types of campaigns, but not able to send or activate them. They can't access any of your contact details, account settings, or billing information.

Manage Users tab

 

Advanced settings tab

On the Advanced settings tab, you can update your:

 

Idea IconDid you know? If you want to be notified when you have new sign-ups or when someone opts-out of your contact list, you can receive daily or weekly email updates through the Subscriber Activity report on the Reporting tab.


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