Manually resubscribe a contact

Help a contact, who previously opted-out of your contact list, to re-join by sending them a resubscribe email

An unsubscribed contact can join your list again at any time through any of our sign-up tools, but sometimes they reach out to you directly. If one or more of your contacts unsubscribed by accident, or changed their mind about being part of your contact list, it’s easy to get them back on your email list by sending them a resubscribe email.

• Send a resubscribe email
• View an example of the resubscribe email

Send a resubscribe email

Important: The resubscribe email can only be sent once to each unsubscribed contact. If your contact doesn't receive or can't find the email, they need to manually sign-up for your email list through your sign-up form.

1. From the contacts dashboard, click the Contacts tab.
2. Search for the contact you want to resubscribe.
3. Next to the contact, click . . . > Resubscribe email.
   
    
    
4. Check the box to confirm that you have permission to resubscribe the contact.
5. Select the lists you want to add the contact to.
   Note: If you need to create a new list, you have to create it before you send the resubscribe email.
6. Click Continue.
   
    
    
7. View an example desktop and mobile preview of the resubscribe email by clicking on the thumbnail image. The email content can't be edited.

• Your logo image is pulled from the Organization Information section in My Settings. If you don't have a logo on file, a default image is used instead (see example inbox image below).
• The from address is pulled from the User Email in My Account. If you need to change the address and don't have access because you are an Account Manager or Campaign Creator, please reach out to the Account Owner for assistance.

8. When you're ready, click Send email now.
   
    
    
9. Click Ok.
   
   
    

The Reconfirm Opt-in Email is sent and your contact's status changes from "Unsubscribed" to "Awaiting Confirmation." You can't send emails to your contact while in this status. As soon as your contact clicks the button in the confirmation email and completes the opt-in, they'll be added to the lists you selected and their status is changed to "Express Permission." You can then start sending emails again.


 

View an example of the resubscribe email

Once your contact clicks on the Resubscribe me! button, they're taken to a Thank You page that outlines the unsubscribe process.

• Resubscribe email as seen by your contact in their inbox
  
  
   
• Confirmation message your contact receives after clicking the Resubscribe me! button
  
  
   

Questions?