Campaign Creator user role access information

Account restrictions for the Campaign Creator user role

When a user has been added to a Constant Contact account as a Campaign Creator role, they have limited access and can only perform specific tasks.

Campaign Creators can:

• Create and edit emails.
• Create automated email series.
• Send test emails.
• Create social posts.
• Create and edit SMS campaigns.
• Create events and event-related emails.
• Create and edit Survey Pages, Sign-up Landing Pages, and Custom Landing Pages.
• View Facebook Lead Ads.
• View Facebook and Instagram Ads.
• View reporting on the Campaigns tab and on the Details page for a campaign.
• Upload and edit images in the Library.

Campaign Creators cannot:

• Schedule or send emails.
• Publish Event campaigns.
• Edit published campaigns or running Events.
• Edit or activate an automated email series.
• Schedule or send social posts.
• Schedule or send SMS campaigns.
• Publish or unpublish landing pages.
• Delete or remove campaigns.
• Access campaign reporting through the Reporting tab.
• Click to view deeper reporting through the Details page for a campaign.
• Purchase stock images or Plus Campaigns.
• Delete images from the Library.
• Access the Contacts tab or view, add, or delete contacts, lists, or tags.
• Create segments.
• Access sign-up forms.
• Create Facebook Lookalike Audiences.
• Create, publish, edit, or unpublish Facebook Lead Ads.
• Create, publish, edit, or unpublish Facebook and Instagram Ads.
• Create, publish, edit, or unpublish Google Ads.
• View billing activity or account settings.

If you're attempting to do any of the above activities and are seeing a grayed-out button or getting an error message, it could be because you were assigned the role of Campaign Creator. To check if your login credentials have been assigned a role, click the three dots in the lower-left, or the profile icon if the menu is collapsed. You'll see the user role within the drop-down, as well as at the top of the Account settings page.

Either the Account Owner or an Account Manager has permission to select lists and send a campaign once it's ready to go. Permission to change the user role is only available to the Account Owner.

Questions?