Account Manager user role access information

Account restrictions for the Account Manager user role

When a user has been added to a Constant Contact account in the Account Manager role, they can do just about everything an Account Owner can do with a few exceptions.

An Account Manager can:

• Create, edit, and send email campaigns.
• Create, edit, and activate an automated email series.
• Create, edit, and activate events and event-related emails.
• Access campaign reporting. 
• Upload, edit, and delete images in the Library.
• View, add, and delete contacts.
• Export contact lists.
• Create segments.
• Edit sign-up forms.
• Create, edit, publish, and unpublish Landing Pages.
• Create, edit, and send SMS campaigns.
• Create and publish Social Posts.
• View and respond to comments on Social Posts.
• Create Facebook Lookalike Audiences.
• Create, publish, edit, or unpublish Facebook Lead Ads.
• Create, publish, edit, or unpublish Facebook and Instagram Ads.
• Create, publish, edit, or unpublish Google Ads.
• Manage account settings.

An Account Manager cannot:

• Purchase stock images or Plus Campaigns.
• Change billing information.
• Add new user roles or manage existing user roles.

If you're attempting to do any of the above activities and are getting an error message, it could be because you have been given the role of Account Manager and you do not have permission. To check if the login credentials you're using have been assigned a role, click the profile icon in the lower-left - or the three dots if you have the left-hand menu expanded - and then click Account settings. At the top of the page, look for the user role:



Permission to change the user role is only available to the Account Owner.

Questions?