Account Manager user role access information

Account restrictions for the Account Manager user role

When a user has been added to a Constant Contact account in the Account Manager role, they can do just about everything an Account Owner can do with a few exceptions.

An Account Manager can:

• Create, edit, and send email campaigns.
• Create, edit, and activate an automated email series.
• Create, edit, and activate events and event-related emails.
• Access campaign reporting. 
• Upload, edit, and delete images in the Library.
• View, add, and delete contacts.
• Export contact lists.
• Create segments.
• Edit sign-up forms.
• Create, edit, publish, and unpublish Landing Pages.
• Create, edit, and send SMS campaigns.
• Create and publish Social Posts.
• View and respond to comments on Social Posts.
• Create Facebook Lookalike Audiences.
• Create, publish, edit, or unpublish Facebook Lead Ads.
• Create, publish, edit, or unpublish Facebook and Instagram Ads.
• Create, publish, edit, or unpublish Google Ads.
• Manage account settings.

Note: Account Managers can impact the monthly invoice amount if they add enough contacts to move into a higher contact tier, or exceed the email send allowance to incur an overage fee.

An Account Manager cannot:

• Purchase stock images or Plus Campaigns.
• Change billing information.
• Add new user roles or manage existing user roles.

If you're attempting to do any of the above activities and are getting an error message, it could be because you've been given the role of Account Manager and you do not have permission. To check if your login credentials have been assigned a role, click the three dots in the lower-left, or the profile icon if the menu is collapsed. You'll see the user role within the drop-down, as well as at the top of the Account settings page.



Permission to change the user role is only available to the Account Owner.

Questions?